import { useState, useEffect } from 'react'
import { FaTimes } from 'react-icons/fa'
import { useAdminConfig } from '../hooks/useAdminConfig'
import { useEmployees } from '../hooks/useEmployees'

// Fallback-Werte falls Config nicht geladen werden kann
const DEFAULT_TICKET_TYPES = [
  'Akquise', 'Home Office', 'Holidays', 'Trip', 'Supportrequest', 'Change Request',
  'Maintenance', 'Project', 'Webpage', 'Controlling', 'Development', 'Documentation',
  'Meeting/Conference', 'IT Management', 'IT Security', 'Procurement',
  'Rollout', 'Emergency Call', 'Other Services'
]

const DEFAULT_SYSTEMS = [
  'Account View', 'Client', 'Cofano', 'Credentials', 'Diamant', 'Docuware',
  'EDI', 'eMail', 'Employee', 'Invoice', 'LBase', 'Medical Office', 'Network',
  'O365', 'PDF Viewer', 'Printer', 'Reports', 'Server', 'Time Tracking',
  'TK', 'TOS', 'Vivendi NG', 'VGM', '(W)LAN', '(W)WAN', 'WOMS', 'n/a'
]

const DEFAULT_RESPONSE_LEVELS = [
  'USER', 'KEY USER', 'Helpdesk', 'Support', 'Admin', 'FS/FE', '24/7',
  'TECH MGMT', 'Backoffice', 'BUSI MGMT', 'n/a'
]

const DEFAULT_SERVICE_TYPES = ['Remote', 'On Site', 'Off Site']

const DEFAULT_PRIORITIES = [
  { value: 0, label: 'None' },
  { value: 1, label: 'Low' },
  { value: 2, label: 'Medium' },
  { value: 3, label: 'High' },
  { value: 4, label: 'Critical' }
]

const today = new Date().toLocaleDateString('de-DE')

export default function CreateTicketModal({ isOpen, onClose, onCreate, customers = [] }) {
  const { config } = useAdminConfig()
  const { employees } = useEmployees()
  
  // Verwende Config-Werte oder Fallbacks
  const TICKET_TYPES = config?.ticketTypes || DEFAULT_TICKET_TYPES
  const SYSTEMS = config?.systems || DEFAULT_SYSTEMS
  const RESPONSE_LEVELS = config?.responseLevels || DEFAULT_RESPONSE_LEVELS
  const SERVICE_TYPES = config?.serviceTypes || DEFAULT_SERVICE_TYPES
  const PRIORITIES = config?.priorities || DEFAULT_PRIORITIES
  const [formData, setFormData] = useState({
    customerId: '',
    type: '',
    systemType: '',
    responseLevel: '',
    serviceType: '',
    priority: 1,
    topic: '',
    requestedBy: '',
    requestedFor: '',
    startDate: today,
    startTime: '',
    deadline: today,
    endTime: '',
    estimate: '30',
    mailCopyTo: '',
    sendNotification: false,
    details: ''
  })

  const [loading, setLoading] = useState(false)
  const [error, setError] = useState('')

  // Setze Default-Werte wenn Config geladen ist oder Modal geöffnet wird
  useEffect(() => {
    if (isOpen && (TICKET_TYPES.length > 0 || SERVICE_TYPES.length > 0)) {
      setFormData(prev => ({
        ...prev,
        type: prev.type || TICKET_TYPES[0] || 'Supportrequest',
        serviceType: prev.serviceType || SERVICE_TYPES[0] || 'Remote',
        priority: prev.priority || (PRIORITIES.find(p => p.value === 1)?.value || 1)
      }))
    }
    // Reset error when modal opens
    if (isOpen) {
      setError('')
    }
  }, [isOpen, TICKET_TYPES, SERVICE_TYPES, PRIORITIES])

  const handleChange = (field, value) => {
    setFormData(prev => ({ ...prev, [field]: value }))
    // Clear error when user makes changes
    if (error) setError('')
  }

  const handleSubmit = async (e) => {
    e.preventDefault()
    setLoading(true)
    setError('')
    
    try {
      const result = await onCreate(formData)
      if (result.success) {
        onClose()
        setFormData({
          customerId: '',
          type: TICKET_TYPES[0] || 'Supportrequest',
          systemType: '',
          responseLevel: '',
          serviceType: SERVICE_TYPES[0] || 'Remote',
          priority: PRIORITIES.find(p => p.value === 1)?.value || 1,
          topic: '',
          requestedBy: '',
          requestedFor: '',
          startDate: today,
          startTime: '',
          deadline: today,
          endTime: '',
          estimate: '30',
          mailCopyTo: '',
          sendNotification: false,
          details: ''
        })
      } else {
        setError(result.error || 'Fehler beim Erstellen des Tickets')
      }
    } catch (error) {
      console.error('Error creating ticket:', error)
      setError(error.message || 'Ein unerwarteter Fehler ist aufgetreten')
    } finally {
      setLoading(false)
    }
  }

  if (!isOpen) return null

  return (
    <div className="overlay">
      <span className="overlay-close" onClick={onClose}>
        <FaTimes />
      </span>
      <div className="overlay-content">
        <h2 className="mb-2">Create New Ticket</h2>
        
        {error && (
          <div className="bg-red text-white p-2 mb-2" style={{ borderRadius: '4px' }}>
            {error}
          </div>
        )}
        
        <form onSubmit={handleSubmit}>
          <div className="row">
            <div className="col col-6">
              <div className="form-group">
                <label className="form-label">Customer ID</label>
                <select
                  className="form-control"
                  value={formData.customerId}
                  onChange={(e) => handleChange('customerId', e.target.value)}
                  required
                >
                  <option value="">Affected Customer</option>
                  {customers.map(c => (
                    <option key={c.$id} value={c.$id}>({c.code || ''}) {c.name || 'Unnamed'}</option>
                  ))}
                </select>
              </div>

              <div className="form-group">
                <label className="form-label">Work Order Type</label>
                <select
                  className="form-control"
                  value={formData.type}
                  onChange={(e) => handleChange('type', e.target.value)}
                >
                  {TICKET_TYPES.map(type => (
                    <option key={type} value={type}>{type}</option>
                  ))}
                </select>
              </div>

              <div className="form-group">
                <label className="form-label">Affected System</label>
                <select
                  className="form-control"
                  value={formData.systemType}
                  onChange={(e) => handleChange('systemType', e.target.value)}
                  required
                >
                  <option value="">Affected System</option>
                  {SYSTEMS.map(sys => (
                    <option key={sys} value={sys}>{sys}</option>
                  ))}
                </select>
              </div>

              <div className="form-group">
                <label className="form-label">Response Level</label>
                <select
                  className="form-control"
                  value={formData.responseLevel}
                  onChange={(e) => handleChange('responseLevel', e.target.value)}
                >
                  <option value="">Response Level</option>
                  {RESPONSE_LEVELS.map(level => (
                    <option key={level} value={level}>{level}</option>
                  ))}
                </select>
              </div>

              <div className="form-group">
                <label className="form-label">Service Type</label>
                <select
                  className="form-control"
                  value={formData.serviceType}
                  onChange={(e) => handleChange('serviceType', e.target.value)}
                >
                  {SERVICE_TYPES.map(type => (
                    <option key={type} value={type}>{type}</option>
                  ))}
                </select>
              </div>

              <div className="form-group">
                <label className="form-label">Priority</label>
                <select
                  className="form-control"
                  value={formData.priority}
                  onChange={(e) => handleChange('priority', parseInt(e.target.value))}
                  required
                >
                  <option value="">Priority Level</option>
                  {PRIORITIES.map(p => (
                    <option key={p.value} value={p.value}>{p.label}</option>
                  ))}
                </select>
              </div>

              <div className="form-group automatic-assignment-note">
                <label className="form-label">Zuweisung</label>
                <p>
                  {employees.length > 0
                    ? `Automatisch an den Mitarbeiter mit der geringsten Anzahl offener Tickets (${employees.length} verfügbar).`
                    : 'Es ist noch kein Mitarbeiter verfügbar. Das Ticket bleibt zunächst offen.'}
                </p>
              </div>
            </div>

            <div className="col col-6">
              <div className="form-group">
                <label className="form-label">Topic</label>
                <input
                  type="text"
                  className="form-control"
                  placeholder="Topic"
                  value={formData.topic}
                  onChange={(e) => handleChange('topic', e.target.value)}
                  required
                />
              </div>

              <div className="form-group">
                <label className="form-label">Requested by</label>
                <input
                  type="text"
                  className="form-control"
                  placeholder="Name"
                  value={formData.requestedBy}
                  onChange={(e) => handleChange('requestedBy', e.target.value)}
                  required
                />
              </div>

              <div className="form-group">
                <label className="form-label">Requested for</label>
                <input
                  type="text"
                  className="form-control"
                  placeholder="Name"
                  value={formData.requestedFor}
                  onChange={(e) => handleChange('requestedFor', e.target.value)}
                />
              </div>

              <div className="form-group">
                <label className="form-label">Start Date & Time</label>
                <div style={{ display: 'flex', gap: '8px' }}>
                  <input
                    type="text"
                    className="form-control"
                    placeholder="dd.mm.yyyy"
                    value={formData.startDate}
                    onChange={(e) => handleChange('startDate', e.target.value)}
                    style={{ flex: 1 }}
                  />
                  <input
                    type="text"
                    className="form-control"
                    placeholder="hhmm"
                    value={formData.startTime}
                    onChange={(e) => handleChange('startTime', e.target.value)}
                    style={{ flex: 1 }}
                  />
                </div>
              </div>

              <div className="form-group">
                <label className="form-label">End Date & Time (Deadline)</label>
                <div style={{ display: 'flex', gap: '8px' }}>
                  <input
                    type="text"
                    className="form-control"
                    placeholder="dd.mm.yyyy"
                    value={formData.deadline}
                    onChange={(e) => handleChange('deadline', e.target.value)}
                    style={{ flex: 1 }}
                  />
                  <input
                    type="text"
                    className="form-control"
                    placeholder="hhmm"
                    value={formData.endTime}
                    onChange={(e) => handleChange('endTime', e.target.value)}
                    style={{ flex: 1 }}
                  />
                </div>
              </div>

              <div className="form-group">
                <label className="form-label">Workload Estimate</label>
                <input
                  type="text"
                  className="form-control"
                  placeholder="xx minutes"
                  value={formData.estimate}
                  onChange={(e) => handleChange('estimate', e.target.value)}
                />
              </div>

              <div className="form-group">
                <label className="form-label">Notification Recipient(s)</label>
                <input
                  type="text"
                  className="form-control"
                  placeholder="name@domain.xx"
                  value={formData.mailCopyTo}
                  onChange={(e) => handleChange('mailCopyTo', e.target.value)}
                />
              </div>

              <div className="form-group">
                <label style={{ display: 'flex', alignItems: 'center', gap: '8px' }}>
                  <input
                    type="checkbox"
                    checked={formData.sendNotification}
                    onChange={(e) => handleChange('sendNotification', e.target.checked)}
                  />
                  Send Notification?
                </label>
              </div>
            </div>
          </div>

          <div className="form-group">
            <label className="form-label">Details</label>
            <textarea
              className="form-control"
              rows={5}
              placeholder="Details"
              value={formData.details}
              onChange={(e) => handleChange('details', e.target.value)}
            />
          </div>

          <div className="text-center mt-2">
            <button 
              type="submit" 
              className="btn btn-dark"
              disabled={loading}
            >
              {loading ? 'Creating...' : 'CREATE NOW'}
            </button>
          </div>
        </form>
      </div>
    </div>
  )
}
