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README.md

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+# WOMS 2.0 - Work Order Management System
+
+React-basiertes Ticket-Management-System mit Appwrite Backend.
+
+## Setup
+
+### 1. Dependencies installieren
+```bash
+npm install
+```
+
+### 2. Appwrite konfigurieren
+
+Erstelle eine `.env` Datei basierend auf `.env.example`:
+```env
+VITE_APPWRITE_ENDPOINT=https://cloud.appwrite.io/v1
+VITE_APPWRITE_PROJECT_ID=your-project-id
+VITE_APPWRITE_DATABASE_ID=woms-database
+```
+
+### 3. Appwrite Database Schema
+
+Erstelle folgende Collections in deiner Appwrite-Datenbank:
+
+#### Collection: `workorders`
+| Attribut | Typ | Required |
+|----------|-----|----------|
+| title | string (255) | ✓ |
+| description | string (5000) | |
+| status | string (50) | ✓ |
+| priority | integer | ✓ |
+| type | string (50) | |
+| customerId | string (50) | |
+| customerName | string (255) | |
+| assignedTo | string (50) | |
+| assignedName | string (255) | |
+| response | string (50) | |
+| createdAt | datetime | |
+
+#### Collection: `customers`
+| Attribut | Typ | Required |
+|----------|-----|----------|
+| name | string (255) | ✓ |
+| email | string (255) | |
+| phone | string (50) | |
+
+#### Collection: `users`
+| Attribut | Typ | Required |
+|----------|-----|----------|
+| name | string (255) | ✓ |
+| email | string (255) | ✓ |
+| role | string (50) | |
+
+### 4. App starten
+```bash
+npm run dev
+```
+
+## Features
+
+- Ticket-Erstellung und -Verwaltung
+- Status-Tracking (Open, Occupied, Assigned, Awaiting, Closed)
+- Prioritäts-Management (Low, Normal, High, Critical)
+- Filter und Suche
+- Datei-Uploads
+- Dashboard mit Statistiken
+- Planboard für Terminplanung