diff --git a/src/components/CreateTicketModal.jsx b/src/components/CreateTicketModal.jsx
index 573e268..82ab1d9 100644
--- a/src/components/CreateTicketModal.jsx
+++ b/src/components/CreateTicketModal.jsx
@@ -4,6 +4,7 @@ import { useAdminConfig } from '../hooks/useAdminConfig'
 import { useEmployees } from '../hooks/useEmployees'
 import { databases, DATABASE_ID, COLLECTIONS, Query, isDemoMode } from '../lib/appwrite'
 import {
+  SERVICE_TYPES,
   todayIso,
   isoToGermanDate,
   timeToWoms,
@@ -19,12 +20,6 @@ const TICKET_TYPES = [
   { value: 'Migration', label: 'Migration (Übernahme von anderem Anbieter)' },
 ]
 
-// Gespeichert werden die bisherigen Werte, angezeigt wird Deutsch
-const SERVICE_TYPES = [
-  { value: 'Remote', label: 'Fernwartung (remote)' },
-  { value: 'On Site', label: 'Vor Ort beim Kunden' },
-]
-
 const DEFAULT_PRIORITIES = [
   { value: 0, label: 'None' },
   { value: 1, label: 'Low' },
diff --git a/src/components/TicketCard.jsx b/src/components/TicketCard.jsx
index 70fcf65..d687adc 100644
--- a/src/components/TicketCard.jsx
+++ b/src/components/TicketCard.jsx
@@ -5,7 +5,6 @@ import { de } from 'date-fns/locale'
 import StatusDropdown from './StatusDropdown'
 import PriorityDropdown from './PriorityDropdown'
 import EditorDropdown from './EditorDropdown'
-import ResponseDropdown from './ResponseDropdown'
 import CreateWorksheetModal from './CreateWorksheetModal'
 import StatusHistoryModal from './StatusHistoryModal'
 import WorksheetList from './WorksheetList'
@@ -21,6 +20,7 @@ import Badge from './ui/Badge'
 import { StatusPill, PriorityPill } from './ui/StatusPill'
 import { useWorksheets } from '../hooks/useWorksheets'
 import { databases, DATABASE_ID, COLLECTIONS } from '../lib/appwrite'
+import { serviceTypeLabel } from '../lib/ticketForm'
 
 const TABS = [
   { id: 'details', label: 'Details' },
@@ -82,7 +82,7 @@ export default function TicketCard({ ticket, onUpdate }) {
         <div className="tcard-body">
           <div className="tcard-row1">
             <span className="tcard-customer">{ticket.customerName || 'Unbekannt'}</span>
-            {ticket.customerLocation && <span className="tcard-loc">� {ticket.customerLocation}</span>}
+            {ticket.customerLocation && <span className="tcard-loc">· {ticket.customerLocation}</span>}
           </div>
           <div className="tcard-topic">{ticket.topic || ticket.title || 'Kein Betreff'}</div>
           <div className="tcard-badges">
@@ -90,7 +90,7 @@ export default function TicketCard({ ticket, onUpdate }) {
             <PriorityPill priority={ticket.priority} />
             {ticket.type && <Badge tone="muted">{ticket.type}</Badge>}
             {ticket.systemType && ticket.systemType !== 'n/a' && <Badge tone="muted">{ticket.systemType}</Badge>}
-            {ticket.serviceType && <Badge tone="info">{ticket.serviceType}</Badge>}
+            {ticket.serviceType && <Badge tone="info">{serviceTypeLabel(ticket.serviceType)}</Badge>}
           </div>
         </div>
 
@@ -113,7 +113,6 @@ export default function TicketCard({ ticket, onUpdate }) {
             {ticket.requestedBy && <span className="muted">Angefragt von: {ticket.requestedBy}</span>}
             <span className="grow" />
             <div style={{ minWidth: 150 }}><EditorDropdown value={ticket.assignedTo} onChange={(v) => onUpdate(ticket.$id, { assignedTo: v })} /></div>
-            <div style={{ minWidth: 150 }}><ResponseDropdown value={ticket.responseLevel} onChange={(v) => onUpdate(ticket.$id, { responseLevel: v })} /></div>
           </div>
 
           <Tabs tabs={TABS} active={activeTab} onChange={setActiveTab} />
diff --git a/src/lib/ticketForm.js b/src/lib/ticketForm.js
index 2f216c6..5dae260 100644
--- a/src/lib/ticketForm.js
+++ b/src/lib/ticketForm.js
@@ -1,8 +1,21 @@
-/* Hilfen fuer "Neues Ticket".
+/* Hilfen fuer "Neues Ticket" und die Anzeige der Tickets.
    WOMS speichert Datum als Text "dd.mm.yyyy" und Uhrzeit als "hhmm"
    (siehe planboard.js). Die Kalender-Felder des Browsers liefern dagegen
    "yyyy-mm-dd" bzw. "hh:mm" - umgerechnet wird erst beim Speichern. */
 
+// Service Type: gespeichert werden die bisherigen Werte, angezeigt wird Deutsch
+export const SERVICE_TYPES = [
+  { value: 'Remote', label: 'Fernwartung (remote)' },
+  { value: 'On Site', label: 'Vor Ort beim Kunden' },
+]
+
+// Kurzform fuer Badges. Das alte "Off Site" meinte ebenfalls Arbeit aus der Ferne.
+const SERVICE_TYPE_SHORT = { remote: 'Fernwartung', 'off site': 'Fernwartung', 'on site': 'Vor Ort' }
+
+export function serviceTypeLabel(value) {
+  return SERVICE_TYPE_SHORT[String(value || '').trim().toLowerCase()] || value
+}
+
 const pad = (n) => String(n).padStart(2, '0')
 
 // Heutiges Datum in Ortszeit als "yyyy-mm-dd" (Wert fuer <input type="date">)
diff --git a/src/pages/AdminPage.jsx b/src/pages/AdminPage.jsx
index 15c6d14..95d1481 100644
--- a/src/pages/AdminPage.jsx
+++ b/src/pages/AdminPage.jsx
@@ -16,6 +16,9 @@ import { useCustomers } from '../hooks/useCustomers'
 import { useEmployees } from '../hooks/useEmployees'
 import './AdminPage.css'
 
+// Ticketarten, Systeme, Reaktions- und Leistungsarten gibt das Ticketformular
+// fest vor; sie sind hier nicht mehr editierbar, bleiben beim Speichern aber
+// im Config-Dokument erhalten. Editierbar sind nur noch die Prioritaeten.
 const EMPTY_CONFIG = {
   ticketTypes: [],
   systems: [],
@@ -41,56 +44,11 @@ const EMPTY_EMPLOYEE = {
   isAdmin: false,
 }
 
-const CONFIG_GROUPS = [
-  { field: 'ticketTypes', title: 'Ticketarten', placeholder: 'Neue Ticketart' },
-  { field: 'systems', title: 'Betroffene Systeme', placeholder: 'Neues System' },
-  { field: 'responseLevels', title: 'Reaktionsstufen', placeholder: 'Neue Stufe' },
-  { field: 'serviceTypes', title: 'Leistungsarten', placeholder: 'Neue Leistungsart' },
-]
-
 function Notice({ notice }) {
   if (!notice?.text) return null
   return <div className={`admin-notice ${notice.type}`}>{notice.text}</div>
 }
 
-function ConfigList({ title, field, values, placeholder, onAdd, onRemove, onChange }) {
-  return (
-    <section className="admin-config-card">
-      <div className="admin-section-head">
-        <div>
-          <h3>{title}</h3>
-          <span>{values.length} Einträge</span>
-        </div>
-        <button type="button" className="admin-icon-button" onClick={() => onAdd(field)}>
-          <FaPlus />
-          <span>Hinzufügen</span>
-        </button>
-      </div>
-      <div className="admin-config-list">
-        {values.length === 0 && <p className="admin-empty-line">Noch keine Einträge.</p>}
-        {values.map((value, index) => (
-          <div className="admin-config-row" key={`${field}-${index}`}>
-            <input
-              className="form-control"
-              value={value}
-              placeholder={placeholder}
-              onChange={(event) => onChange(field, index, event.target.value)}
-            />
-            <button
-              type="button"
-              className="admin-icon-button danger"
-              onClick={() => onRemove(field, index)}
-              aria-label={`${value || 'Eintrag'} entfernen`}
-            >
-              <FaTrash />
-            </button>
-          </div>
-        ))}
-      </div>
-    </section>
-  )
-}
-
 export default function AdminPage() {
   const { user, isAdmin } = useAuth()
   const { config, loading, error, updateConfig } = useAdminConfig()
@@ -338,16 +296,6 @@ export default function AdminPage() {
           ) : (
             <>
               <div className="admin-config-grid">
-                {CONFIG_GROUPS.map((group) => (
-                  <ConfigList
-                    key={group.field}
-                    {...group}
-                    values={localConfig[group.field] || []}
-                    onAdd={addConfigItem}
-                    onRemove={removeConfigItem}
-                    onChange={updateConfigItem}
-                  />
-                ))}
                 <section className="admin-config-card priorities">
                   <div className="admin-section-head">
                     <div><h3>Prioritäten</h3><span>{localConfig.priorities?.length || 0} Einträge</span></div>
diff --git a/src/pages/CustomerDetailPage.jsx b/src/pages/CustomerDetailPage.jsx
index 743172e..4baf8ac 100644
--- a/src/pages/CustomerDetailPage.jsx
+++ b/src/pages/CustomerDetailPage.jsx
@@ -68,7 +68,7 @@ export default function CustomerDetailPage() {
             {archived && <Badge tone="muted"><FaBoxArchive /> Archiviert</Badge>}
           </span>
         }
-        subtitle={[customer.location, customer.email, customer.phone].filter(Boolean).join(' � ')}
+        subtitle={[customer.location, customer.email, customer.phone].filter(Boolean).join(' · ')}
         actions={
           <>
             <Button variant="ghost" onClick={toggleArchived}>
@@ -305,7 +305,7 @@ function CustomerTickets({ customerId }) {
             <span className="mono" style={{ color: 'var(--accent)', minWidth: 60 }}>{t.woid || t.$id.slice(-5)}</span>
             <div className="grow">
               <div style={{ fontWeight: 600 }}>{t.topic || t.title || '-'}</div>
-              <div className="muted">{t.type} � {t.systemType || 'n/a'}</div>
+              <div className="muted">{t.type} · {t.systemType || 'n/a'}</div>
             </div>
             <PriorityPill priority={t.priority} />
             <StatusPill status={t.status} />
diff --git a/src/pages/CustomersPage.jsx b/src/pages/CustomersPage.jsx
index 942ba31..8ce76c2 100644
--- a/src/pages/CustomersPage.jsx
+++ b/src/pages/CustomersPage.jsx
@@ -82,9 +82,9 @@ export default function CustomersPage() {
                       <div style={{ fontWeight: 700, display: 'flex', alignItems: 'center', gap: 8 }}>
                         {c.importantCustomer && <FaStar style={{ color: 'var(--warn)' }} title="Wichtiger Kunde" />}
                         {c.name}
-                        {c.code && <span className="faint" style={{ fontWeight: 400 }}>� {c.code}</span>}
+                        {c.code && <span className="faint" style={{ fontWeight: 400 }}>· {c.code}</span>}
                       </div>
-                      <div className="muted">{[c.location, c.email].filter(Boolean).join(' � ') || '-'}</div>
+                      <div className="muted">{[c.location, c.email].filter(Boolean).join(' · ') || '-'}</div>
                     </div>
                     <div className="flex gap-2 wrap" style={{ justifyContent: 'flex-end' }}>
                       {isArchived(c) && <Badge tone="muted">Archiviert</Badge>}