From 35d98da97753872fcca8ee9b8bfc4e52b01f1e88 Mon Sep 17 00:00:00 2001
From: Claude <claude@webklar.local>
Date: Sat, 26 Sep 2026 13:44:09 +0000
Subject: [PATCH] Chat: Bilder, Kamerafoto, Dateien und Sprachnachrichten

- Kundenbereich und Admin-Chat: Bueroklammer-Menue (Bild, Kamera, Datei),
  Mikrofon fuer Sprachnachrichten, Vorschau vor dem Senden mit
  Upload-Fortschritt, Einfuegen (Strg+V) und Hineinziehen von Dateien
- Kamera: am Handy/Tablet die Kamera-App, am Rechner die Kamera im Browser
  mit Vorschau, Kamerawechsel und "Nochmal"
- Sprachnachricht: Aufnahme mit Zeit und Pegel, vorher anhoerbar oder
  direkt senden, hoechstens 5 Minuten
- Verlauf: Bilder (einzeln bzw. Raster, Grossansicht), Player fuer
  Sprachnachrichten, Datei-Kacheln mit Download
- Server: jede Datei einzeln roh hochgeladen (max. 25 MB, 10 je Nachricht,
  max. 3 gleichzeitig), Typ aus dem Inhalt, nur erlaubte Endungen, keine
  Programme; Ablage unter upload-data/chat/<Kunde>/ ausserhalb von public/,
  Auslieferung nur mit Login; Bilder, Audio und PDF inline, alles andere
  als Download (nosniff, CSP sandbox)
- Nicht gesendete Anhaenge werden nach 24 Stunden geloescht
- Benachrichtigungs-Mail nennt nur Art und Namen der Anhaenge
- Appwrite: neues Attribut portalMessages.attachments
  (scripts/setup-chat-collection.mjs, vor dem Deploy ausfuehren)
- Datenschutzerklaerung Abschnitt 6 ergaenzt (Stand 26.09.2026), PDF neu

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
---
 docs/WEBklar-Datenschutzerklaerung.pdf |  Bin 88575 -> 89791 bytes
 public/admin.html                      |    7 +
 public/admin.js                        |   77 +-
 public/app.js                          |   73 +-
 public/chat-composer.css               |  238 +++++
 public/chat-composer.js                | 1133 ++++++++++++++++++++++++
 public/dashboard.html                  |   10 +-
 public/datenschutz.html                |    3 +-
 public/kundenbereich.css               |    2 -
 scripts/setup-chat-collection.mjs      |    5 +-
 server/config.js                       |   14 +
 server/index.js                        |    9 +
 server/routes/chat.js                  |  121 ++-
 server/routes/portalAdmin.js           |   73 +-
 server/services/chatAttachments.js     |  428 +++++++++
 15 files changed, 2086 insertions(+), 107 deletions(-)
 create mode 100644 public/chat-composer.css
 create mode 100644 public/chat-composer.js
 create mode 100644 server/services/chatAttachments.js

diff --git a/docs/WEBklar-Datenschutzerklaerung.pdf b/docs/WEBklar-Datenschutzerklaerung.pdf
index 41adad75f17fdd6df613921937de322398832039..bca27366dfbb121498d5230c396438cad0fba26b 100644
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diff --git a/public/admin.html b/public/admin.html
index 4099f7e..8b4e0b0 100644
--- a/public/admin.html
+++ b/public/admin.html
@@ -82,6 +82,11 @@
       background: rgba(255,255,255,0.06); color: inherit; font: inherit;
     }
     .chat-empty { display: flex; align-items: center; justify-content: center; flex: 1; opacity: 0.6; }
+    /* Anhaenge und Sprachnachrichten (chat-composer.css) im Tuerkis des Admin-Panels */
+    body {
+      --chat-accent: #2dd4bf; --chat-accent-hover: #5eead4; --chat-accent-soft: rgba(94,234,212,0.16);
+      --chat-accent-line: rgba(94,234,212,0.5); --chat-accent-text: #5eead4; --chat-on-accent: #042f2e;
+    }
 
     /* Übernahmegutschriften */
     .credit-filter { display: flex; gap: 8px; margin-bottom: 12px; }
@@ -126,6 +131,7 @@
     .history-item { font-size: 13px; padding: 6px 0; border-bottom: 1px solid rgba(255,255,255,0.06); }
     .history-item:last-child { border-bottom: none; }
   </style>
+  <link rel="stylesheet" href="/chat-composer.css">
 </head>
 <body class="portal-page dashboard-page">
   <div class="dot-background" aria-hidden="true">
@@ -259,6 +265,7 @@
     </section>
   </main>
 
+  <script src="/chat-composer.js"></script>
   <script src="/admin.js"></script>
   <script>
     initAdminPage();
diff --git a/public/admin.js b/public/admin.js
index 6052b0f..0fc430a 100644
--- a/public/admin.js
+++ b/public/admin.js
@@ -269,8 +269,12 @@ const adminChat = {
   activeCustomerName: '',
   lastCreatedAt: '',
   threadTimer: null,
+  shownIds: new Set(),
+  composer: null,
 }
 
+const adminChatUrl = (customerId) => `/api/portal-admin/chats/${encodeURIComponent(customerId)}`
+
 function updateAdminChatBadge(unread) {
   const badge = document.getElementById('admin-chat-badge')
   if (!badge) return
@@ -319,11 +323,16 @@ async function loadChatList() {
 function appendAdminChatMessages(messages) {
   const box = document.getElementById('admin-chat-messages')
   if (!box || !messages.length) return
+  const base = adminChatUrl(adminChat.activeCustomerId)
   for (const msg of messages) {
-    const div = document.createElement('div')
-    div.className = `chat-bubble ${msg.sender === 'admin' ? 'mine' : 'theirs'}`
-    div.innerHTML = `${escapeHtml(msg.text)}<span class="chat-meta">${msg.sender === 'admin' ? escapeHtml(msg.senderName || 'Admin') : escapeHtml(adminChat.activeCustomerName)} · ${fmtDateTime(msg.createdAt)}</span>`
-    box.appendChild(div)
+    if (adminChat.shownIds.has(msg.id)) continue
+    adminChat.shownIds.add(msg.id)
+    const mine = msg.sender === 'admin'
+    box.appendChild(ChatComposer.renderMessage(msg, {
+      mine,
+      meta: `${mine ? msg.senderName || 'Admin' : adminChat.activeCustomerName} · ${fmtDateTime(msg.createdAt)}`,
+      fileUrl: (att) => `${base}/attachments/${encodeURIComponent(att.id)}`,
+    }))
     if (msg.createdAt > adminChat.lastCreatedAt) adminChat.lastCreatedAt = msg.createdAt
   }
   box.scrollTop = box.scrollHeight
@@ -332,8 +341,10 @@ function appendAdminChatMessages(messages) {
 async function pollAdminThread() {
   if (!adminChat.activeCustomerId || document.hidden) return
   try {
+    const customerId = adminChat.activeCustomerId
     const q = adminChat.lastCreatedAt ? `?since=${encodeURIComponent(adminChat.lastCreatedAt)}` : ''
-    const { messages } = await api(`/api/portal-admin/chats/${encodeURIComponent(adminChat.activeCustomerId)}/messages${q}`)
+    const { messages } = await api(`/api/portal-admin/chats/${encodeURIComponent(customerId)}/messages${q}`)
+    if (customerId !== adminChat.activeCustomerId) return // inzwischen andere Unterhaltung geoeffnet
     if (messages.length) {
       appendAdminChatMessages(messages)
       await api(`/api/portal-admin/chats/${encodeURIComponent(adminChat.activeCustomerId)}/read`, { method: 'POST' }).catch(() => {})
@@ -343,52 +354,44 @@ async function pollAdminThread() {
   }
 }
 
-async function sendAdminChatMessage() {
-  const input = document.getElementById('admin-chat-input')
-  const btn = document.getElementById('admin-chat-send')
-  const text = input.value.trim()
-  if (!text || !adminChat.activeCustomerId) return
-  btn.disabled = true
-  try {
-    const { message } = await api(`/api/portal-admin/chats/${encodeURIComponent(adminChat.activeCustomerId)}/messages`, {
-      method: 'POST',
-      body: JSON.stringify({ text }),
-    })
-    input.value = ''
-    appendAdminChatMessages([message])
-    loadChatList()
-  } catch (err) {
-    alert('Nachricht konnte nicht gesendet werden: ' + err.message)
-  } finally {
-    btn.disabled = false
-    input.focus()
-  }
-}
-
 async function openChatThread(customerId, customerName) {
   adminChat.activeCustomerId = customerId
   adminChat.activeCustomerName = customerName || 'Kunde'
   adminChat.lastCreatedAt = ''
+  adminChat.shownIds = new Set()
+  if (adminChat.composer) adminChat.composer.destroy()
 
   const thread = document.getElementById('admin-chat-thread')
   thread.innerHTML = `
     <div style="margin-bottom:8px"><strong>${escapeHtml(adminChat.activeCustomerName)}</strong></div>
     <div class="chat-messages" id="admin-chat-messages"></div>
-    <div class="chat-input-row">
-      <textarea id="admin-chat-input" maxlength="2000" placeholder="Antwort an ${escapeHtml(adminChat.activeCustomerName)}…"></textarea>
-      <button type="button" class="mini-btn primary" id="admin-chat-send" style="padding:12px 18px">Senden</button>
-    </div>`
+    <div id="admin-chat-composer"></div>`
+  ChatComposer.trackScroll(document.getElementById('admin-chat-messages'))
 
-  document.getElementById('admin-chat-send').addEventListener('click', sendAdminChatMessage)
-  document.getElementById('admin-chat-input').addEventListener('keydown', (e) => {
-    if (e.key === 'Enter' && !e.shiftKey) {
-      e.preventDefault()
-      sendAdminChatMessage()
-    }
+  // Text, Bilder, Kamerafoto, Dateien und Sprachnachrichten (public/chat-composer.js)
+  adminChat.composer = ChatComposer.create({
+    root: document.getElementById('admin-chat-composer'),
+    dropZone: thread,
+    uploadUrl: `${adminChatUrl(customerId)}/attachments`,
+    placeholder: `Antwort an ${adminChat.activeCustomerName}…`,
+    placeholderShort: 'Antwort…',
+    send: async ({ text, attachmentIds }) => {
+      const { message } = await api(`${adminChatUrl(customerId)}/messages`, {
+        method: 'POST',
+        body: JSON.stringify({ text, attachmentIds }),
+      })
+      return message
+    },
+    onSent: (message) => {
+      if (adminChat.activeCustomerId !== customerId) return
+      appendAdminChatMessages([message])
+      loadChatList()
+    },
   })
 
   try {
     const { messages } = await api(`/api/portal-admin/chats/${encodeURIComponent(customerId)}/messages`)
+    if (customerId !== adminChat.activeCustomerId) return // inzwischen andere Unterhaltung geoeffnet
     appendAdminChatMessages(messages)
     await api(`/api/portal-admin/chats/${encodeURIComponent(customerId)}/read`, { method: 'POST' }).catch(() => {})
     updateAdminChatBadge(0)
diff --git a/public/app.js b/public/app.js
index abb4966..dc951fa 100644
--- a/public/app.js
+++ b/public/app.js
@@ -517,16 +517,25 @@ const chatState = {
   badgeTimer: null,
   initialized: false,
   viewAs: false,
+  shownIds: new Set(),
+  composer: null,
 }
 
+const chatFileUrl = (att) => `/api/chat/attachments/${encodeURIComponent(att.id)}`
+
 function appendChatMessages(messages) {
   const box = document.getElementById('chat-messages')
   if (!box || !messages.length) return
   for (const msg of messages) {
-    const div = document.createElement('div')
-    div.className = `chat-bubble ${msg.sender === 'customer' ? 'mine' : 'theirs'}`
-    div.innerHTML = `${escapeHtml(msg.text)}<span class="chat-meta">${msg.sender === 'customer' ? 'Du' : escapeHtml(msg.senderName || 'Webklar-Team')} · ${fmtDateTime(msg.createdAt)}</span>`
-    box.appendChild(div)
+    // Poll und Antwort auf das Senden koennen dieselbe Nachricht liefern
+    if (chatState.shownIds.has(msg.id)) continue
+    chatState.shownIds.add(msg.id)
+    const mine = msg.sender === 'customer'
+    box.appendChild(ChatComposer.renderMessage(msg, {
+      mine,
+      meta: `${mine ? 'Du' : msg.senderName || 'Webklar-Team'} · ${fmtDateTime(msg.createdAt)}`,
+      fileUrl: chatFileUrl,
+    }))
     if (msg.createdAt > chatState.lastCreatedAt) chatState.lastCreatedAt = msg.createdAt
   }
   box.scrollTop = box.scrollHeight
@@ -562,47 +571,29 @@ function isChatTabActive() {
   return Boolean(document.getElementById('view-chat')?.classList.contains('active'))
 }
 
-async function sendChatMessage() {
-  const input = document.getElementById('chat-input')
-  const btn = document.getElementById('chat-send')
-  const text = input.value.trim()
-  if (!text) return
-  btn.disabled = true
-  try {
-    const { message } = await api('/api/chat/messages', {
-      method: 'POST',
-      body: JSON.stringify({ text }),
-    })
-    input.value = ''
-    appendChatMessages([message])
-  } catch (err) {
-    alert(err.status === 403 ? err.message : 'Nachricht konnte nicht gesendet werden: ' + err.message)
-  } finally {
-    btn.disabled = false
-    input.focus()
-  }
-}
-
 async function initChat() {
   if (chatState.initialized) return
   chatState.initialized = true
 
-  const input = document.getElementById('chat-input')
-  const btn = document.getElementById('chat-send')
-
-  if (chatState.viewAs) {
-    input.disabled = true
-    btn.disabled = true
-    input.placeholder = 'Im Ansichtsmodus kann nicht als Kunde geschrieben werden.'
-  } else {
-    btn.addEventListener('click', sendChatMessage)
-    input.addEventListener('keydown', (e) => {
-      if (e.key === 'Enter' && !e.shiftKey) {
-        e.preventDefault()
-        sendChatMessage()
-      }
-    })
-  }
+  ChatComposer.trackScroll(document.getElementById('chat-messages'))
+  // Text, Bilder, Kamerafoto, Dateien und Sprachnachrichten (public/chat-composer.js)
+  chatState.composer = ChatComposer.create({
+    root: document.getElementById('chat-composer'),
+    dropZone: document.querySelector('#view-chat .chat-box'),
+    uploadUrl: '/api/chat/attachments',
+    placeholder: 'Nachricht an das WEBklar-Team…',
+    placeholderShort: 'Nachricht…',
+    disabled: chatState.viewAs,
+    disabledText: 'Im Ansichtsmodus kann nicht als Kunde geschrieben werden.',
+    send: async ({ text, attachmentIds }) => {
+      const { message } = await api('/api/chat/messages', {
+        method: 'POST',
+        body: JSON.stringify({ text, attachmentIds }),
+      })
+      return message
+    },
+    onSent: (message) => appendChatMessages([message]),
+  })
 
   await pollChatMessages()
   await api('/api/chat/read', { method: 'POST' }).catch(() => {})
diff --git a/public/chat-composer.css b/public/chat-composer.css
new file mode 100644
index 0000000..095babc
--- /dev/null
+++ b/public/chat-composer.css
@@ -0,0 +1,238 @@
+/* Chat: Anhaenge, Kamera und Sprachnachrichten (Kundenbereich + Admin-Panel, siehe chat-composer.js).
+   Farben ueber --chat-*: Standard ist das Lila des Kundenbereichs, admin.html setzt Tuerkis. */
+:root {
+  --chat-accent: #9d3dfe;
+  --chat-accent-hover: #8a25f0;
+  --chat-accent-soft: rgba(157, 61, 254, 0.16);
+  --chat-accent-line: rgba(157, 61, 254, 0.5);
+  --chat-accent-text: #c9a2ff;
+  --chat-on-accent: #fff;
+  --chat-line: rgba(255, 255, 255, 0.16);
+  --chat-muted: rgba(255, 255, 255, 0.6);
+  --chat-surface: #17171b;
+}
+
+.chat-composer [hidden], .chat-overlay [hidden], .chat-bubble [hidden] { display: none !important; }
+.chat-composer button, .chat-bubble button, .chat-bubble a, .chat-overlay button { -webkit-tap-highlight-color: transparent; }
+.chat-ico { display: inline-grid; place-items: center; line-height: 0; }
+.chat-ico svg { width: 20px; height: 20px; }
+
+/* ------------------------------------------------------------- Verlauf --- */
+.chat-bubble { white-space: normal; }
+.chat-bubble .chat-text { white-space: pre-wrap; }
+.chat-bubble.has-atts { padding: 6px 6px 8px; }
+.chat-bubble.has-atts .chat-text, .chat-bubble.has-atts .chat-meta { padding: 0 8px; }
+.chat-atts { display: grid; grid-template-columns: minmax(0, 1fr); gap: 6px; }
+.chat-atts + .chat-text { margin-top: 8px; }
+
+.chat-att-images { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 4px; width: 272px; max-width: 100%; }
+.chat-att-images.single { display: block; width: auto; }
+.chat-att-image {
+  position: relative; display: block; max-width: 100%; padding: 0; border: 0; border-radius: 12px; overflow: hidden;
+  background: rgba(255, 255, 255, 0.06); color: inherit; font: inherit; cursor: zoom-in;
+}
+.chat-att-image img { display: block; }
+.chat-att-images.single img { max-width: 100%; max-height: 320px; height: auto; }
+.chat-att-images:not(.single) .chat-att-image { aspect-ratio: 1; }
+.chat-att-images:not(.single) img { width: 100%; height: 100%; object-fit: cover; }
+.chat-att-image:focus-visible { outline: 2px solid #fff; outline-offset: 2px; }
+.chat-att-image.is-broken {
+  display: flex; align-items: center; gap: 8px; padding: 12px 14px; aspect-ratio: auto;
+  font-size: 13px; color: var(--chat-muted); cursor: default;
+}
+
+.chat-att-file {
+  display: flex; align-items: center; gap: 10px; width: 270px; max-width: 100%; box-sizing: border-box; padding: 8px 12px 8px 8px;
+  border-radius: 12px; background: rgba(0, 0, 0, 0.22); border: 1px solid rgba(255, 255, 255, 0.12);
+  color: inherit !important; text-decoration: none !important;
+}
+.chat-att-file:hover { background: rgba(0, 0, 0, 0.34); }
+.chat-att-file > .chat-ico svg { width: 18px; height: 18px; opacity: 0.75; }
+.chat-file-icon { position: relative; flex: none; width: 36px; height: 40px; display: grid; place-items: center; }
+.chat-file-icon .chat-ico svg { width: 34px; height: 34px; stroke-width: 1.4; opacity: 0.9; }
+.chat-file-ext {
+  position: absolute; left: 50%; bottom: 6px; transform: translateX(-50%); padding: 0 3px; border-radius: 3px;
+  font-size: 8.5px; line-height: 13px; font-weight: 800; letter-spacing: 0.02em; background: var(--chat-accent); color: var(--chat-on-accent);
+  white-space: nowrap; word-break: normal;
+}
+.chat-file-ext:empty { display: none; }
+.chat-file-text { flex: 1; min-width: 0; display: grid; gap: 1px; }
+.chat-file-name { font-size: 13.5px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
+.chat-file-size { font-size: 12px; opacity: 0.7; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
+
+.chat-audio { display: flex; align-items: center; gap: 10px; width: 260px; max-width: 100%; box-sizing: border-box; padding: 2px; }
+.chat-audio-play {
+  flex: none; width: 38px; height: 38px; padding: 0; border: 0; border-radius: 50%; display: grid; place-items: center;
+  background: var(--chat-accent); color: var(--chat-on-accent); cursor: pointer;
+}
+.chat-bubble.mine .chat-audio-play { background: #fff; color: #17102a; }
+.chat-audio-play .chat-ico svg { width: 16px; height: 16px; }
+.chat-audio-main { flex: 1; min-width: 0; display: grid; gap: 7px; }
+.chat-audio-label { font-size: 12px; font-weight: 600; opacity: 0.8; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
+.chat-audio-bar { position: relative; display: block; height: 6px; border-radius: 999px; background: rgba(255, 255, 255, 0.2); cursor: pointer; }
+.chat-audio-bar::after { content: ''; position: absolute; inset: -8px 0; }
+.chat-audio-bar:focus-visible { outline: 2px solid #fff; outline-offset: 3px; }
+.chat-audio-fill { position: absolute; left: 0; top: 0; bottom: 0; width: 0; border-radius: inherit; background: currentColor; }
+.chat-audio-time { flex: none; min-width: 32px; text-align: right; font-size: 12px; font-variant-numeric: tabular-nums; opacity: 0.8; }
+.chat-audio-dl {
+  flex: none; display: grid; place-items: center; width: 28px; height: 28px; border-radius: 50%;
+  color: inherit !important; opacity: 0.7;
+}
+.chat-audio-dl:hover { opacity: 1; background: rgba(255, 255, 255, 0.1); }
+.chat-audio-dl .chat-ico svg { width: 16px; height: 16px; }
+.chat-audio.is-error .chat-audio-time { opacity: 1; color: #fca5a5; font-size: 11px; }
+
+/* ------------------------------------------------------- Eingabezeile --- */
+.chat-composer { position: relative; margin-top: 12px; }
+.chat-composer .chat-input-row { display: flex; align-items: flex-end; gap: 8px; margin-top: 0; }
+.chat-composer textarea { flex: 1; min-width: 0; box-sizing: border-box; }
+.chat-icon-btn {
+  flex: none; width: 46px; height: 46px; padding: 0; border-radius: 50%; display: grid; place-items: center;
+  border: 1px solid var(--chat-line); background: rgba(255, 255, 255, 0.05); color: inherit; cursor: pointer;
+}
+.chat-icon-btn:hover:not(:disabled) { background: rgba(255, 255, 255, 0.11); }
+.chat-icon-btn:disabled { opacity: 0.45; cursor: default; }
+.chat-icon-btn[aria-expanded="true"] { background: var(--chat-accent-soft); border-color: var(--chat-accent-line); }
+.chat-icon-btn:focus-visible, .chat-send:focus-visible, .chat-audio-play:focus-visible, .chat-tray-remove:focus-visible {
+  outline: 2px solid var(--chat-accent-text); outline-offset: 2px;
+}
+
+.chat-attach { position: relative; flex: none; }
+.chat-menu {
+  position: absolute; left: 0; bottom: calc(100% + 8px); z-index: 30; min-width: 190px; padding: 6px; display: grid; gap: 2px;
+  border-radius: 14px; background: var(--chat-surface); border: 1px solid var(--chat-line); box-shadow: 0 14px 36px rgba(0, 0, 0, 0.55);
+}
+.chat-menu button {
+  display: flex; align-items: center; gap: 12px; width: 100%; padding: 10px 12px; border: 0; border-radius: 10px;
+  background: none; color: inherit; font: inherit; font-size: 14px; text-align: left; cursor: pointer;
+}
+.chat-menu button:hover, .chat-menu button:focus-visible { background: rgba(255, 255, 255, 0.08); outline: none; }
+.chat-menu .chat-ico { color: var(--chat-accent-text); }
+
+.chat-send {
+  flex: none; display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 46px; padding: 0 20px;
+  border: none; border-radius: 999px; background: var(--chat-accent); color: var(--chat-on-accent);
+  font: inherit; font-weight: 700; cursor: pointer;
+}
+.chat-send:hover:not(:disabled) { background: var(--chat-accent-hover); }
+.chat-send:disabled { opacity: 0.5; cursor: default; }
+.chat-send.is-busy:disabled { opacity: 0.8; cursor: progress; }
+.chat-send .chat-ico { display: none; }
+.chat-send .chat-ico svg { width: 19px; height: 19px; }
+
+.chat-composer-note { margin: 8px 2px 0; font-size: 13px; line-height: 1.45; color: #fca5a5; }
+.chat-composer-note.is-info { color: var(--chat-muted); }
+
+/* Vorschau der Anhaenge vor dem Senden */
+.chat-tray { display: flex; gap: 8px; padding: 2px 2px 10px; overflow-x: auto; scrollbar-width: thin; }
+.chat-tray-item {
+  position: relative; flex: none; display: flex; align-items: center; gap: 10px; height: 64px; box-sizing: border-box;
+  border-radius: 12px; border: 1px solid var(--chat-line); background: rgba(255, 255, 255, 0.05); overflow: hidden;
+}
+.chat-tray-item.is-image { width: 64px; }
+.chat-tray-item.is-image img { display: block; width: 100%; height: 100%; object-fit: cover; }
+.chat-tray-item.is-image.is-queued img, .chat-tray-item.is-image.is-uploading img { opacity: 0.55; }
+.chat-tray-item.is-file { width: 220px; padding: 0 36px 0 8px; }
+.chat-tray-item.is-file.is-error { padding-right: 64px; }
+.chat-tray-item.is-voice { width: 280px; padding: 0 36px 0 10px; }
+.chat-tray-item.is-voice .chat-audio { width: 100%; padding: 0; }
+.chat-tray-progress { position: absolute; left: 0; bottom: 0; height: 3px; width: 0; background: var(--chat-accent); transition: width 0.2s; }
+.chat-tray-item.is-done .chat-tray-progress { opacity: 0; transition: opacity 0.6s 0.3s; }
+.chat-tray-item.is-error { border-color: rgba(248, 113, 113, 0.75); background: rgba(248, 113, 113, 0.08); }
+.chat-tray-item.is-error .chat-file-size { color: #fca5a5; opacity: 1; }
+.chat-tray-remove, .chat-tray-retry {
+  position: absolute; top: 5px; width: 24px; height: 24px; padding: 0; border: 0; border-radius: 50%; display: grid; place-items: center;
+  background: rgba(0, 0, 0, 0.72); color: #fff; cursor: pointer;
+}
+.chat-tray-remove { right: 5px; }
+.chat-tray-retry { right: 34px; }
+.chat-tray-item.is-image .chat-tray-retry { top: 50%; left: 50%; right: auto; width: 30px; height: 30px; transform: translate(-50%, -50%); }
+.chat-tray-remove .chat-ico svg, .chat-tray-retry .chat-ico svg { width: 14px; height: 14px; }
+
+/* Sprachaufnahme (ersetzt waehrenddessen Textfeld und Anhang-Knopf) */
+.chat-rec {
+  display: none; flex: 1; min-width: 0; align-items: center; gap: 10px; height: 46px; box-sizing: border-box; padding: 0 5px;
+  border-radius: 999px; border: 1px solid rgba(248, 113, 113, 0.45); background: rgba(248, 113, 113, 0.08);
+}
+.chat-composer.is-recording .chat-rec { display: flex; }
+.chat-composer.is-recording .chat-attach,
+.chat-composer.is-recording textarea,
+.chat-composer.is-recording .chat-mic { display: none; }
+.chat-rec .chat-icon-btn { width: 36px; height: 36px; border: 0; background: transparent; }
+.chat-rec .chat-icon-btn:hover { background: rgba(255, 255, 255, 0.1); }
+.chat-rec-stop { color: #f87171; }
+.chat-rec-dot { flex: none; width: 10px; height: 10px; border-radius: 50%; background: #f87171; animation: chat-rec-pulse 1.2s ease-in-out infinite; }
+.chat-rec-label { flex: none; font-size: 13px; color: var(--chat-muted); }
+.chat-rec-time { flex: none; min-width: 36px; font-weight: 700; font-variant-numeric: tabular-nums; }
+.chat-rec-wave { flex: 1; min-width: 0; height: 24px; display: flex; align-items: center; justify-content: flex-end; gap: 2px; overflow: hidden; color: #fca5a5; }
+.chat-rec-wave i { flex: none; width: 3px; height: 100%; border-radius: 2px; background: currentColor; transform: scaleY(0.1); transition: transform 0.09s linear; }
+@keyframes chat-rec-pulse { 50% { opacity: 0.25; } }
+
+/* Dateien in den Chat ziehen */
+.chat-dropzone { position: relative; }
+.chat-drop-active::after {
+  content: 'Dateien hier ablegen'; position: absolute; inset: 0; z-index: 40; display: grid; place-items: center;
+  border: 2px dashed var(--chat-accent-line); border-radius: inherit; background: rgba(10, 10, 12, 0.85);
+  color: #fff; font-weight: 700; pointer-events: none;
+}
+
+/* ---------------------------------------------- Bildansicht und Kamera --- */
+html.chat-overlay-open, html.chat-overlay-open body { overflow: hidden; }
+.chat-overlay {
+  position: fixed; inset: 0; z-index: 1000; display: flex; flex-direction: column;
+  background: rgba(4, 4, 6, 0.95); color: #fff; font-family: inherit;
+  -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px);
+}
+.chat-ov-top { flex: none; display: flex; align-items: center; gap: 10px; padding: 12px 14px; padding-top: max(12px, env(safe-area-inset-top)); }
+.chat-ov-title { flex: 1; min-width: 0; font-size: 14px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
+.chat-ov-btn {
+  flex: none; display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-width: 44px; height: 44px; padding: 0 12px;
+  box-sizing: border-box; border-radius: 999px; border: 1px solid rgba(255, 255, 255, 0.25); background: rgba(255, 255, 255, 0.1);
+  color: #fff !important; font: inherit; font-size: 14px; font-weight: 600; text-decoration: none; cursor: pointer;
+}
+.chat-ov-btn:hover { background: rgba(255, 255, 255, 0.2); }
+.chat-ov-btn:focus-visible, .chat-shutter:focus-visible { outline: 2px solid #fff; outline-offset: 3px; }
+.chat-ov-btn.wide { padding: 0 18px; }
+.chat-ov-btn.primary { background: var(--chat-accent); border-color: transparent; color: var(--chat-on-accent) !important; }
+.chat-ov-btn.primary:hover { background: var(--chat-accent-hover); }
+
+.chat-lightbox-stage { flex: 1; min-height: 0; display: flex; align-items: center; justify-content: center; padding: 0 12px 16px; }
+.chat-lightbox-stage img { max-width: 100%; max-height: 100%; object-fit: contain; border-radius: 6px; box-shadow: 0 10px 40px rgba(0, 0, 0, 0.5); }
+
+.chat-cam-stage { flex: 1; min-height: 0; display: flex; align-items: center; justify-content: center; padding: 0 12px; }
+.chat-cam-video, .chat-cam-still { max-width: 100%; max-height: 100%; border-radius: 14px; background: #000; }
+.chat-cam-video.is-mirrored { transform: scaleX(-1); }
+.chat-camera:not(.is-review) .chat-cam-still, .chat-camera.is-review .chat-cam-video { display: none; }
+.chat-cam-msgbox { max-width: 420px; display: grid; gap: 16px; justify-items: center; text-align: center; }
+.chat-cam-msg { margin: 0; line-height: 1.5; color: rgba(255, 255, 255, 0.88); }
+.chat-cam-controls {
+  flex: none; display: flex; align-items: center; justify-content: center; gap: 24px;
+  padding: 18px 16px; padding-bottom: max(18px, env(safe-area-inset-bottom));
+}
+.chat-camera .chat-cam-review, .chat-camera.is-review .chat-cam-live { display: none; }
+.chat-camera.is-review .chat-cam-review { display: flex; }
+.chat-cam-side { flex: 0 1 110px; display: flex; justify-content: center; }
+.chat-shutter {
+  flex: none; width: 74px; height: 74px; padding: 0; border-radius: 50%; border: 4px solid #fff;
+  background: rgba(255, 255, 255, 0.18); box-shadow: inset 0 0 0 4px rgba(0, 0, 0, 0.35); cursor: pointer;
+}
+.chat-shutter:hover:not(:disabled) { background: rgba(255, 255, 255, 0.35); }
+.chat-shutter:active:not(:disabled) { background: #fff; }
+.chat-shutter:disabled { opacity: 0.4; cursor: default; }
+
+@media (max-width: 640px) {
+  .chat-composer .chat-input-row { gap: 6px; }
+  .chat-composer textarea { font-size: 16px; } /* iOS zoomt sonst beim Tippen hinein */
+  .chat-icon-btn { width: 42px; height: 42px; }
+  .chat-send { width: 42px; height: 42px; padding: 0; }
+  .chat-send .chat-ico { display: inline-grid; }
+  .chat-send .chat-send-label { display: none; }
+  .chat-rec { height: 42px; }
+  .chat-rec-label { display: none; }
+  .chat-tray-item.is-file { width: 190px; }
+  .chat-tray-item.is-voice { width: 250px; }
+}
+@media (prefers-reduced-motion: reduce) {
+  .chat-rec-dot { animation: none; }
+  .chat-rec-wave i, .chat-tray-progress { transition: none; }
+}
diff --git a/public/chat-composer.js b/public/chat-composer.js
new file mode 100644
index 0000000..5ea2d5a
--- /dev/null
+++ b/public/chat-composer.js
@@ -0,0 +1,1133 @@
+/* Chat im Kundenbereich und im Admin-Panel: Anhaenge (Bild, Kamera, Datei) und Sprachnachrichten.
+   ChatComposer.create({...}) baut die Eingabezeile, ChatComposer.renderMessage(...) eine Sprechblase.
+   Erlaubte Endungen und Grenzen prueft der Server noch einmal (server/services/chatAttachments.js). */
+(function () {
+  'use strict'
+
+  const MAX_FILE_BYTES = 25 * 1024 * 1024
+  const MAX_FILES = 10
+  const MAX_TEXT = 2000
+  const MAX_PARALLEL_UPLOADS = 3 // Server puffert jede Datei im Speicher
+  const MAX_VOICE_MS = 5 * 60 * 1000
+  const MIN_VOICE_MS = 800
+  const WAVE_BARS = 28
+  const ALLOWED_EXT = new Set((
+    'jpg jpeg png gif webp heic heif avif bmp tif tiff svg pdf txt csv rtf md doc docx xls xlsx ppt pptx odt ods odp ' +
+    'pages numbers key ai eps psd indd sketch fig xd zip rar 7z mp3 m4a aac wav ogg oga opus webm mp4 mov m4v ' +
+    'ttf otf woff woff2 vcf ics json xml'
+  ).split(' '))
+  // Bilder, die jeder Browser anzeigen kann (alles andere erscheint als Datei)
+  const PREVIEW_IMAGE = /^image\/(jpeg|png|gif|webp)$/
+
+  const ICONS = {
+    clip: '<path d="m21.44 11.05-9.19 9.19a6 6 0 0 1-8.49-8.49l8.57-8.57A4 4 0 1 1 18 8.84l-8.59 8.57a2 2 0 0 1-2.83-2.83l8.49-8.48"/>',
+    image: '<rect x="3" y="3" width="18" height="18" rx="2"/><circle cx="9" cy="9" r="2"/><path d="m21 15-3.09-3.09a2 2 0 0 0-2.82 0L6 21"/>',
+    camera: '<path d="M14.5 4h-5L7 7H4a2 2 0 0 0-2 2v9a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2V9a2 2 0 0 0-2-2h-3l-2.5-3z"/><circle cx="12" cy="13" r="3"/>',
+    file: '<path d="M14.5 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V7.5L14.5 2z"/><path d="M14 2v6h6"/>',
+    mic: '<path d="M12 2a3 3 0 0 0-3 3v7a3 3 0 0 0 6 0V5a3 3 0 0 0-3-3Z"/><path d="M19 10v2a7 7 0 0 1-14 0v-2"/><path d="M12 19v3"/>',
+    stop: '<rect x="6" y="6" width="12" height="12" rx="2" fill="currentColor"/>',
+    trash: '<path d="M3 6h18"/><path d="M19 6v14a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V6"/><path d="M8 6V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2"/>',
+    send: '<path d="m22 2-7 20-4-9-9-4Z"/><path d="M22 2 11 13"/>',
+    play: '<path d="M7 4.5v15a1 1 0 0 0 1.5.86l12.5-7.5a1 1 0 0 0 0-1.72L8.5 3.64A1 1 0 0 0 7 4.5Z" fill="currentColor" stroke="none"/>',
+    pause: '<rect x="6" y="4" width="4" height="16" rx="1" fill="currentColor" stroke="none"/><rect x="14" y="4" width="4" height="16" rx="1" fill="currentColor" stroke="none"/>',
+    close: '<path d="M18 6 6 18"/><path d="m6 6 12 12"/>',
+    download: '<path d="M21 15v4a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-4"/><path d="m7 10 5 5 5-5"/><path d="M12 15V3"/>',
+    switch: '<path d="M11 19H4a2 2 0 0 1-2-2V7a2 2 0 0 1 2-2h5"/><path d="M13 5h7a2 2 0 0 1 2 2v10a2 2 0 0 1-2 2h-5"/><circle cx="12" cy="12" r="3"/><path d="m18 22-3-3 3-3"/><path d="m6 2 3 3-3 3"/>',
+    retry: '<path d="M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8"/><path d="M3 3v5h5"/>',
+    check: '<path d="M20 6 9 17l-5-5"/>',
+  }
+
+  function icon(name) {
+    const span = document.createElement('span')
+    span.className = 'chat-ico'
+    span.setAttribute('aria-hidden', 'true')
+    span.innerHTML = `<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">${ICONS[name]}</svg>`
+    return span
+  }
+
+  /** Kleiner DOM-Baukasten: Texte immer ueber textContent, nie als HTML. */
+  function el(tag, props, ...children) {
+    const node = document.createElement(tag)
+    for (const [key, value] of Object.entries(props || {})) {
+      if (value === null || value === undefined || value === false) continue
+      if (key === 'class') node.className = value
+      else if (key === 'text') node.textContent = value
+      else if (key.startsWith('on')) node.addEventListener(key.slice(2), value)
+      else node.setAttribute(key, value === true ? '' : String(value))
+    }
+    for (const child of children.flat()) {
+      if (child !== null && child !== undefined && child !== false) node.append(child)
+    }
+    return node
+  }
+
+  function fmtBytes(bytes) {
+    const n = Number(bytes) || 0
+    if (n >= 1024 * 1024) return `${(n / 1024 / 1024).toFixed(1).replace('.', ',')} MB`
+    return `${Math.max(1, Math.round(n / 1024))} KB`
+  }
+
+  function fmtDuration(ms, round = Math.round) {
+    const s = Math.max(0, round((Number(ms) || 0) / 1000))
+    return `${Math.floor(s / 60)}:${String(s % 60).padStart(2, '0')}`
+  }
+
+  const extOf = (name) => ((/\.([A-Za-z0-9]{1,8})$/.exec(String(name || '')) || [])[1] || '').toLowerCase()
+  const withQuery = (url, query) => `${url}${url.includes('?') ? '&' : '?'}${query}`
+  const isTouch = () => Boolean(window.matchMedia && window.matchMedia('(pointer: coarse)').matches)
+
+  function stamp() {
+    const d = new Date()
+    const p = (n) => String(n).padStart(2, '0')
+    return `${d.getFullYear()}-${p(d.getMonth() + 1)}-${p(d.getDate())}_${p(d.getHours())}-${p(d.getMinutes())}-${p(d.getSeconds())}`
+  }
+
+  function stopStream(stream) {
+    if (stream) stream.getTracks().forEach((t) => t.stop())
+  }
+
+  function mediaErrorText(err, device) {
+    const camera = device === 'camera'
+    const name = (err && err.name) || ''
+    if (name === 'NotAllowedError' || name === 'SecurityError') {
+      return camera
+        ? 'Kein Zugriff auf die Kamera. Bitte den Kamerazugriff in den Browser-Einstellungen erlauben oder ein vorhandenes Bild auswählen.'
+        : 'Kein Zugriff auf das Mikrofon. Bitte den Mikrofonzugriff in den Browser-Einstellungen erlauben.'
+    }
+    if (name === 'NotFoundError' || name === 'OverconstrainedError' || name === 'DevicesNotFoundError') {
+      return camera ? 'Keine Kamera gefunden.' : 'Kein Mikrofon gefunden.'
+    }
+    if (name === 'NotReadableError' || name === 'AbortError') {
+      return camera ? 'Die Kamera wird gerade von einem anderen Programm benutzt.' : 'Das Mikrofon wird gerade von einem anderen Programm benutzt.'
+    }
+    return camera ? 'Die Kamera konnte nicht gestartet werden.' : 'Das Mikrofon konnte nicht gestartet werden.'
+  }
+
+  // -------------------------------------------------------------------------
+  // Vollbild-Dialoge (Bildansicht, Kamera)
+  // -------------------------------------------------------------------------
+
+  function trapFocus(event, root) {
+    const items = [...root.querySelectorAll('button, a[href]')].filter((x) => !x.disabled && x.offsetParent !== null)
+    if (!items.length) return
+    const first = items[0]
+    const last = items[items.length - 1]
+    if (event.shiftKey && document.activeElement === first) {
+      event.preventDefault()
+      last.focus()
+    } else if (!event.shiftKey && document.activeElement === last) {
+      event.preventDefault()
+      first.focus()
+    }
+  }
+
+  /** Dialog anzeigen; Escape schliesst, Fokus bleibt im Dialog und kehrt danach zurueck. */
+  function openOverlay(node, { label, onClose }) {
+    const previous = document.activeElement
+    node.classList.add('chat-overlay')
+    node.setAttribute('role', 'dialog')
+    node.setAttribute('aria-modal', 'true')
+    node.setAttribute('aria-label', label)
+    const onKey = (event) => {
+      if (event.key === 'Escape') {
+        event.preventDefault()
+        close()
+      } else if (event.key === 'Tab') {
+        trapFocus(event, node)
+      }
+    }
+    let closed = false
+    function close() {
+      if (closed) return
+      closed = true
+      document.removeEventListener('keydown', onKey, true)
+      node.remove()
+      if (!document.querySelector('.chat-overlay')) document.documentElement.classList.remove('chat-overlay-open')
+      if (onClose) onClose()
+      if (previous && previous.focus) previous.focus()
+    }
+    document.addEventListener('keydown', onKey, true)
+    document.documentElement.classList.add('chat-overlay-open')
+    document.body.append(node)
+    return close
+  }
+
+  function openLightbox(src, name, downloadUrl) {
+    const img = el('img', { src, alt: name })
+    const closeBtn = el('button', { type: 'button', class: 'chat-ov-btn', 'aria-label': 'Schließen', title: 'Schließen' }, icon('close'))
+    const stage = el('div', { class: 'chat-lightbox-stage' }, img)
+    const box = el('div', { class: 'chat-lightbox' },
+      el('div', { class: 'chat-ov-top' },
+        el('span', { class: 'chat-ov-title', text: name }),
+        el('a', { class: 'chat-ov-btn', href: downloadUrl, download: name, 'aria-label': 'Herunterladen', title: 'Herunterladen' }, icon('download')),
+        closeBtn),
+      stage)
+    const close = openOverlay(box, { label: `Bild ${name}` })
+    closeBtn.addEventListener('click', close)
+    stage.addEventListener('click', (event) => {
+      if (event.target !== img) close()
+    })
+    closeBtn.focus()
+  }
+
+  /** Kamera im Browser: Vorschau, Ausloeser, Kamera wechseln, Foto pruefen und verwenden. */
+  function openCamera({ onPhoto, onPickInstead }) {
+    let stream = null
+    let devices = null
+    let deviceIndex = 0
+    let photo = null
+    let stillUrl = ''
+
+    const video = el('video', { class: 'chat-cam-video', autoplay: true, playsinline: true, muted: true })
+    video.muted = true
+    const still = el('img', { class: 'chat-cam-still', alt: 'Aufgenommenes Foto' })
+    const msg = el('p', { class: 'chat-cam-msg', role: 'alert' })
+    const pickBtn = el('button', { type: 'button', class: 'chat-ov-btn wide' }, icon('image'), el('span', { text: 'Bild auswählen' }))
+    const msgBox = el('div', { class: 'chat-cam-msgbox', hidden: true }, msg, pickBtn)
+    const closeBtn = el('button', { type: 'button', class: 'chat-ov-btn', 'aria-label': 'Kamera schließen', title: 'Schließen' }, icon('close'))
+    const shutter = el('button', { type: 'button', class: 'chat-shutter', 'aria-label': 'Foto aufnehmen', title: 'Foto aufnehmen', disabled: true })
+    const switchBtn = el('button', { type: 'button', class: 'chat-ov-btn', 'aria-label': 'Kamera wechseln', title: 'Kamera wechseln', hidden: true }, icon('switch'))
+    const retakeBtn = el('button', { type: 'button', class: 'chat-ov-btn wide' }, icon('retry'), el('span', { text: 'Nochmal' }))
+    const useBtn = el('button', { type: 'button', class: 'chat-ov-btn wide primary' }, icon('check'), el('span', { text: 'Foto verwenden' }))
+
+    const box = el('div', { class: 'chat-camera' },
+      el('div', { class: 'chat-ov-top' }, el('span', { class: 'chat-ov-title', text: 'Foto aufnehmen' }), closeBtn),
+      el('div', { class: 'chat-cam-stage' }, video, still, msgBox),
+      el('div', { class: 'chat-cam-controls chat-cam-live' }, el('span', { class: 'chat-cam-side' }), shutter, el('span', { class: 'chat-cam-side' }, switchBtn)),
+      el('div', { class: 'chat-cam-controls chat-cam-review' }, retakeBtn, useBtn))
+
+    const close = openOverlay(box, {
+      label: 'Kamera',
+      onClose() {
+        stopStream(stream)
+        stream = null
+        if (stillUrl) URL.revokeObjectURL(stillUrl)
+      },
+    })
+
+    function fail(text) {
+      msg.textContent = text
+      msgBox.hidden = false
+      video.hidden = true
+      shutter.disabled = true
+      pickBtn.focus()
+    }
+
+    async function start() {
+      stopStream(stream)
+      stream = null
+      shutter.disabled = true
+      const device = devices && devices[deviceIndex]
+      const constraints = device ? { deviceId: { exact: device.deviceId } } : { facingMode: { ideal: 'environment' } }
+      let next
+      try {
+        next = await navigator.mediaDevices.getUserMedia({
+          audio: false,
+          video: { ...constraints, width: { ideal: 1920 }, height: { ideal: 1080 } },
+        })
+      } catch (err) {
+        fail(mediaErrorText(err, 'camera'))
+        return
+      }
+      if (!box.isConnected) {
+        stopStream(next)
+        return
+      }
+      stream = next
+      const track = stream.getVideoTracks()[0]
+      const settings = (track && track.getSettings && track.getSettings()) || {}
+      // Frontkamera spiegeln wie ein Spiegel; das Foto selbst bleibt seitenrichtig
+      video.classList.toggle('is-mirrored', settings.facingMode !== 'environment')
+      video.srcObject = stream
+      await video.play().catch(() => {})
+      shutter.disabled = false
+      if (!box.classList.contains('is-review')) shutter.focus()
+      if (!devices) {
+        const all = await navigator.mediaDevices.enumerateDevices().catch(() => [])
+        devices = all.filter((d) => d.kind === 'videoinput' && d.deviceId)
+        deviceIndex = Math.max(0, devices.findIndex((d) => d.deviceId === settings.deviceId))
+        switchBtn.hidden = devices.length < 2
+      }
+    }
+
+    shutter.addEventListener('click', () => {
+      const width = video.videoWidth
+      const height = video.videoHeight
+      if (!width || !height) return
+      const canvas = document.createElement('canvas')
+      canvas.width = width
+      canvas.height = height
+      canvas.getContext('2d').drawImage(video, 0, 0, width, height)
+      canvas.toBlob((blob) => {
+        if (!blob) return
+        photo = new File([blob], `Foto_${stamp()}.jpg`, { type: 'image/jpeg' })
+        if (stillUrl) URL.revokeObjectURL(stillUrl)
+        stillUrl = URL.createObjectURL(blob)
+        still.src = stillUrl
+        box.classList.add('is-review')
+        useBtn.focus()
+      }, 'image/jpeg', 0.9)
+    })
+    retakeBtn.addEventListener('click', () => {
+      photo = null
+      box.classList.remove('is-review')
+      shutter.focus()
+    })
+    useBtn.addEventListener('click', () => {
+      if (!photo) return
+      const file = photo
+      close()
+      onPhoto(file)
+    })
+    switchBtn.addEventListener('click', () => {
+      if (!devices || devices.length < 2) return
+      deviceIndex = (deviceIndex + 1) % devices.length
+      start()
+    })
+    pickBtn.addEventListener('click', () => {
+      close()
+      onPickInstead()
+    })
+    closeBtn.addEventListener('click', close)
+    closeBtn.focus()
+    start()
+  }
+
+  // -------------------------------------------------------------------------
+  // Anzeige in der Sprechblase
+  // -------------------------------------------------------------------------
+
+  let playingAudio = null // immer nur eine Aufnahme gleichzeitig
+
+  /** Kompakter Player (Sprachnachricht/Audiodatei); die Dauer kommt aus den Metadaten der Aufnahme. */
+  function audioPlayer(src, { durationMs = 0, label = '', downloadUrl = '', downloadName = '' } = {}) {
+    const playBtn = el('button', { type: 'button', class: 'chat-audio-play', 'aria-label': 'Abspielen', title: 'Abspielen' }, icon('play'))
+    const fill = el('span', { class: 'chat-audio-fill' })
+    const bar = el('span', {
+      class: 'chat-audio-bar', role: 'slider', tabindex: 0, 'aria-label': 'Wiedergabeposition',
+      'aria-valuemin': 0, 'aria-valuemax': 100, 'aria-valuenow': 0,
+    }, fill)
+    const time = el('span', { class: 'chat-audio-time', text: durationMs ? fmtDuration(durationMs) : '' })
+    const box = el('div', { class: 'chat-audio' },
+      playBtn,
+      el('span', { class: 'chat-audio-main' }, label ? el('span', { class: 'chat-audio-label', text: label }) : null, bar),
+      time,
+      downloadUrl
+        ? el('a', { class: 'chat-audio-dl', href: downloadUrl, download: downloadName || true, 'aria-label': 'Herunterladen', title: 'Herunterladen' }, icon('download'))
+        : null)
+
+    let audio = null
+    const total = () => (audio && Number.isFinite(audio.duration) && audio.duration > 0 ? audio.duration : durationMs / 1000)
+
+    function paint() {
+      const d = total()
+      const ratio = d ? Math.min(1, audio.currentTime / d) : 0
+      fill.style.width = `${ratio * 100}%`
+      bar.setAttribute('aria-valuenow', String(Math.round(ratio * 100)))
+      // Vor dem Abspielen die Gesamtdauer, waehrenddessen die abgelaufene Zeit
+      const atStart = audio.paused && !audio.currentTime
+      const shown = atStart ? d : audio.currentTime
+      time.textContent = d || shown ? fmtDuration(shown * 1000, atStart ? Math.round : Math.floor) : ''
+    }
+    function setPlaying(on) {
+      playBtn.replaceChildren(icon(on ? 'pause' : 'play'))
+      playBtn.setAttribute('aria-label', on ? 'Pause' : 'Abspielen')
+      playBtn.title = on ? 'Pause' : 'Abspielen'
+      box.classList.toggle('is-playing', on)
+    }
+    function ensure() {
+      if (audio) return audio
+      audio = new Audio()
+      audio.preload = 'metadata'
+      audio.addEventListener('timeupdate', paint)
+      audio.addEventListener('loadedmetadata', paint)
+      audio.addEventListener('play', () => setPlaying(true))
+      audio.addEventListener('pause', () => setPlaying(false))
+      audio.addEventListener('ended', () => {
+        setPlaying(false)
+        audio.currentTime = 0
+        paint()
+      })
+      audio.addEventListener('error', () => {
+        box.classList.add('is-error')
+        setPlaying(false)
+        time.textContent = 'nicht abspielbar'
+      })
+      audio.src = src
+      return audio
+    }
+    function seekTo(seconds) {
+      const a = ensure()
+      const d = total()
+      if (!d) return
+      a.currentTime = Math.max(0, Math.min(d, seconds))
+      paint()
+    }
+
+    playBtn.addEventListener('click', () => {
+      const a = ensure()
+      if (!a.paused) {
+        a.pause()
+        return
+      }
+      if (playingAudio && playingAudio !== a) playingAudio.pause()
+      playingAudio = a
+      a.play().catch(() => {})
+    })
+    bar.addEventListener('click', (event) => {
+      const rect = bar.getBoundingClientRect()
+      seekTo(((event.clientX - rect.left) / rect.width) * total())
+    })
+    bar.addEventListener('keydown', (event) => {
+      if (event.key !== 'ArrowLeft' && event.key !== 'ArrowRight') return
+      event.preventDefault()
+      seekTo(ensure().currentTime + (event.key === 'ArrowRight' ? 5 : -5))
+    })
+    box.stop = () => {
+      if (audio) audio.pause()
+    }
+    return box
+  }
+
+  function keepAtBottom(node) {
+    const box = node.closest('.chat-messages')
+    if (box && box.dataset.stick !== 'false') box.scrollTop = box.scrollHeight
+  }
+
+  /** Merkt, ob der Nutzer unten im Verlauf ist (dann bleibt er unten, wenn Bilder nachladen). */
+  function trackScroll(box) {
+    box.addEventListener('scroll', () => {
+      box.dataset.stick = String(box.scrollHeight - box.scrollTop - box.clientHeight < 80)
+    }, { passive: true })
+  }
+
+  function imageTile(att, fileUrl, single) {
+    const src = fileUrl(att)
+    const img = el('img', { src, alt: att.name, loading: 'lazy', decoding: 'async' })
+    if (single && att.width && att.height) {
+      // Platz schon vor dem Laden reservieren (kein Springen im Verlauf)
+      const scale = Math.min(1, 280 / att.width, 320 / att.height)
+      img.style.width = `${Math.max(64, Math.round(att.width * scale))}px`
+      img.style.aspectRatio = `${att.width} / ${att.height}`
+    }
+    const tile = el('button', { type: 'button', class: 'chat-att-image', title: att.name, 'aria-label': `Bild ${att.name} vergrößern` }, img)
+    img.addEventListener('load', () => keepAtBottom(tile))
+    img.addEventListener('error', () => {
+      tile.disabled = true
+      tile.classList.add('is-broken')
+      tile.replaceChildren(icon('image'), el('span', { text: 'Bild nicht verfügbar' }))
+    })
+    tile.addEventListener('click', () => openLightbox(src, att.name, withQuery(src, 'download=1')))
+    return tile
+  }
+
+  function fileChip(att, fileUrl) {
+    const pdf = att.type === 'application/pdf'
+    const url = fileUrl(att)
+    const ext = extOf(att.name).toUpperCase().slice(0, 4)
+    return el('a', {
+      class: 'chat-att-file',
+      href: pdf ? url : withQuery(url, 'download=1'),
+      target: pdf ? '_blank' : null,
+      rel: 'noopener',
+      download: pdf ? null : att.name,
+      title: pdf ? `${att.name} öffnen` : `${att.name} herunterladen`,
+    },
+    el('span', { class: 'chat-file-icon' }, icon('file'), ext ? el('span', { class: 'chat-file-ext', text: ext }) : null),
+    el('span', { class: 'chat-file-text' },
+      el('span', { class: 'chat-file-name', text: att.name }),
+      el('span', { class: 'chat-file-size', text: fmtBytes(att.size) })),
+    icon('download'))
+  }
+
+  function renderAttachments(atts, fileUrl) {
+    const wrap = el('div', { class: 'chat-atts' })
+    const images = atts.filter((a) => a.kind === 'image')
+    if (images.length) {
+      const grid = el('div', { class: `chat-att-images${images.length === 1 ? ' single' : ''}` })
+      images.forEach((a) => grid.append(imageTile(a, fileUrl, images.length === 1)))
+      wrap.append(grid)
+    }
+    for (const a of atts) {
+      if (a.kind === 'voice' || a.kind === 'audio') {
+        wrap.append(audioPlayer(fileUrl(a), {
+          durationMs: a.durationMs,
+          label: a.kind === 'voice' ? 'Sprachnachricht' : a.name,
+          downloadUrl: withQuery(fileUrl(a), 'download=1'),
+          downloadName: a.name,
+        }))
+      } else if (a.kind !== 'image') {
+        wrap.append(fileChip(a, fileUrl))
+      }
+    }
+    return wrap
+  }
+
+  /**
+   * Sprechblase: Anhaenge, Text, Absender/Zeit.
+   * fileUrl(att) liefert die Adresse des Anhangs (Kunde: /api/chat/..., Admin: /api/portal-admin/...).
+   */
+  function renderMessage(msg, { mine, meta, fileUrl }) {
+    const atts = Array.isArray(msg.attachments) ? msg.attachments : []
+    const bubble = el('div', { class: `chat-bubble ${mine ? 'mine' : 'theirs'}${atts.length ? ' has-atts' : ''}` })
+    if (atts.length) bubble.append(renderAttachments(atts, fileUrl))
+    if (msg.text) bubble.append(el('div', { class: 'chat-text', text: msg.text }))
+    bubble.append(el('span', { class: 'chat-meta', text: meta }))
+    return bubble
+  }
+
+  // -------------------------------------------------------------------------
+  // Eingabezeile
+  // -------------------------------------------------------------------------
+
+  function startMeter(stream, onLevel) {
+    try {
+      const Ctx = window.AudioContext || window.webkitAudioContext
+      if (!Ctx) return null
+      const ctx = new Ctx()
+      const source = ctx.createMediaStreamSource(stream)
+      const analyser = ctx.createAnalyser()
+      analyser.fftSize = 1024
+      source.connect(analyser)
+      const data = new Uint8Array(analyser.fftSize)
+      let raf = 0
+      let last = 0
+      const loop = (now) => {
+        raf = requestAnimationFrame(loop)
+        if (now - last < 90) return
+        last = now
+        analyser.getByteTimeDomainData(data)
+        let sum = 0
+        for (let i = 0; i < data.length; i += 1) {
+          const x = (data[i] - 128) / 128
+          sum += x * x
+        }
+        // Wurzel hebt leise Stimmen sichtbar an, laute stossen nicht sofort an
+        onLevel(Math.min(1, Math.sqrt(Math.sqrt(sum / data.length)) * 1.5))
+      }
+      raf = requestAnimationFrame(loop)
+      if (ctx.state === 'suspended') ctx.resume().catch(() => {})
+      return {
+        stop() {
+          cancelAnimationFrame(raf)
+          try {
+            source.disconnect()
+          } catch {
+            /* schon getrennt */
+          }
+          ctx.close().catch(() => {})
+        },
+      }
+    } catch {
+      return null
+    }
+  }
+
+  function pickAudioType() {
+    if (!window.MediaRecorder || typeof MediaRecorder.isTypeSupported !== 'function') return ''
+    return ['audio/webm;codecs=opus', 'audio/mp4;codecs=mp4a.40.2', 'audio/mp4', 'audio/ogg;codecs=opus', 'audio/webm']
+      .find((t) => MediaRecorder.isTypeSupported(t)) || ''
+  }
+
+  /**
+   * Eingabezeile mit Anhaengen und Sprachaufnahme.
+   * options: root, dropZone, uploadUrl (POST roh, DELETE uploadUrl/id), send({ text, attachmentIds }) -> message,
+   *          onSent(message), placeholder, placeholderShort (schmale Bildschirme), disabled, disabledText
+   */
+  function create(options) {
+    const opts = { placeholder: 'Nachricht schreiben…', disabled: false, disabledText: '', onSent() {}, ...options }
+    const narrow = Boolean(window.matchMedia && window.matchMedia('(max-width: 640px)').matches)
+    const placeholder = narrow && opts.placeholderShort ? opts.placeholderShort : opts.placeholder
+    const root = opts.root
+    const zone = opts.dropZone || root
+    const canRecord = Boolean(navigator.mediaDevices && navigator.mediaDevices.getUserMedia && window.MediaRecorder)
+    const items = []
+    let recording = null
+    let sending = false
+    let sendQueued = false
+    let destroyed = false
+    let seq = 0
+
+    const tray = el('div', { class: 'chat-tray', role: 'list', 'aria-label': 'Anhänge', hidden: true })
+    const note = el('p', { class: 'chat-composer-note', role: 'alert', hidden: true })
+    const textarea = el('textarea', {
+      maxlength: MAX_TEXT, rows: 1, 'aria-label': 'Nachricht',
+      placeholder: opts.disabled ? opts.disabledText || placeholder : placeholder,
+    })
+    const attachBtn = el('button', {
+      type: 'button', class: 'chat-icon-btn chat-attach-btn', 'aria-label': 'Anhang hinzufügen', title: 'Bild, Foto oder Datei anhängen',
+      'aria-haspopup': 'menu', 'aria-expanded': 'false',
+    }, icon('clip'))
+    const imageInput = el('input', { type: 'file', accept: 'image/*', multiple: true, hidden: true, tabindex: -1 })
+    const fileInput = el('input', { type: 'file', multiple: true, hidden: true, tabindex: -1 })
+    const captureInput = el('input', { type: 'file', accept: 'image/*', capture: 'environment', hidden: true, tabindex: -1 })
+    const menuItem = (name, label, handler) => el('button', {
+      type: 'button', role: 'menuitem',
+      onclick: () => {
+        closeMenu()
+        handler()
+      },
+    }, icon(name), el('span', { text: label }))
+    const menu = el('div', { class: 'chat-menu', role: 'menu', 'aria-label': 'Anhang', hidden: true },
+      menuItem('image', 'Bild', () => imageInput.click()),
+      menuItem('camera', 'Kamera', takePhoto),
+      menuItem('file', 'Datei', () => fileInput.click()))
+    const attachWrap = el('div', { class: 'chat-attach' }, attachBtn, menu)
+    const micBtn = el('button', {
+      type: 'button', class: 'chat-icon-btn chat-mic', 'aria-label': 'Sprachnachricht aufnehmen', title: 'Sprachnachricht aufnehmen',
+      hidden: !canRecord,
+    }, icon('mic'))
+    const sendLabel = el('span', { class: 'chat-send-label', text: 'Senden' })
+    const sendBtn = el('button', { type: 'button', class: 'chat-send', 'aria-label': 'Senden' }, icon('send'), sendLabel)
+
+    const recTime = el('span', { class: 'chat-rec-time', text: '0:00' })
+    const recWave = el('span', { class: 'chat-rec-wave', 'aria-hidden': 'true' })
+    for (let i = 0; i < WAVE_BARS; i += 1) recWave.append(el('i'))
+    const recDiscard = el('button', { type: 'button', class: 'chat-icon-btn chat-rec-discard', 'aria-label': 'Aufnahme verwerfen', title: 'Verwerfen' }, icon('trash'))
+    const recStop = el('button', {
+      type: 'button', class: 'chat-icon-btn chat-rec-stop', 'aria-label': 'Aufnahme beenden und anhören', title: 'Aufnahme beenden (vor dem Senden anhören)',
+    }, icon('stop'))
+    const recBar = el('div', { class: 'chat-rec' },
+      recDiscard,
+      el('span', { class: 'chat-rec-dot', 'aria-hidden': 'true' }),
+      el('span', { class: 'chat-rec-label', text: 'Aufnahme' }),
+      recTime,
+      recWave,
+      recStop)
+
+    const composer = el('div', { class: 'chat-composer' },
+      tray,
+      el('div', { class: 'chat-input-row' }, attachWrap, textarea, recBar, micBtn, sendBtn),
+      note,
+      imageInput, fileInput, captureInput)
+    root.replaceChildren(composer)
+
+    if (opts.disabled) {
+      composer.classList.add('is-disabled')
+      for (const control of [textarea, attachBtn, micBtn, sendBtn]) control.disabled = true
+      return { destroy: () => root.replaceChildren(), focus() {} }
+    }
+
+    // ------------------------------------------------------------ Hinweise --
+    function showNote(text, { info = false } = {}) {
+      note.textContent = text
+      note.classList.toggle('is-info', info)
+      note.hidden = false
+    }
+    function hideNote() {
+      note.hidden = true
+      note.textContent = ''
+    }
+
+    // ---------------------------------------------------------------- Menue --
+    function openMenu() {
+      menu.hidden = false
+      attachBtn.setAttribute('aria-expanded', 'true')
+      menu.querySelector('button').focus()
+    }
+    function closeMenu() {
+      menu.hidden = true
+      attachBtn.setAttribute('aria-expanded', 'false')
+    }
+    attachBtn.addEventListener('click', () => (menu.hidden ? openMenu() : closeMenu()))
+    menu.addEventListener('keydown', (event) => {
+      const buttons = [...menu.querySelectorAll('button')]
+      const i = buttons.indexOf(document.activeElement)
+      if (event.key === 'ArrowDown' || event.key === 'ArrowUp') {
+        event.preventDefault()
+        const next = (i + (event.key === 'ArrowDown' ? 1 : buttons.length - 1)) % buttons.length
+        buttons[next].focus()
+      }
+    })
+    const onDocClick = (event) => {
+      if (!menu.hidden && !attachWrap.contains(event.target)) closeMenu()
+    }
+    const onDocKey = (event) => {
+      if (event.key === 'Escape' && !menu.hidden) {
+        closeMenu()
+        attachBtn.focus()
+      }
+    }
+    document.addEventListener('click', onDocClick)
+    document.addEventListener('keydown', onDocKey)
+
+    // ------------------------------------------------------------ Anhaenge --
+    const uploading = () => items.some((i) => i.status === 'queued' || i.status === 'uploading')
+
+    function addFiles(list, hint = '') {
+      const files = [...(list || [])]
+      if (!files.length) return
+      hideNote()
+      const problems = []
+      for (const file of files) {
+        if (items.length >= MAX_FILES) {
+          problems.push(`Höchstens ${MAX_FILES} Anhänge pro Nachricht.`)
+          break
+        }
+        let name = file.name || ''
+        if (hint === 'camera' && (!name || /^image\.\w+$/i.test(name))) name = `Foto_${stamp()}.${extOf(name) || 'jpg'}`
+        else if (!name || name === 'image.png') name = `Bild_${stamp()}.${extOf(name) || 'png'}` // eingefuegter Screenshot
+        const image = PREVIEW_IMAGE.test(file.type)
+        if (!file.size) problems.push(`„${name}“ ist leer.`)
+        else if (file.size > MAX_FILE_BYTES) problems.push(`„${name}“ ist größer als 25 MB.`)
+        else if (!image && !ALLOWED_EXT.has(extOf(name))) problems.push(`„${name}“: Dieser Dateityp wird nicht unterstützt.`)
+        else addItem({ file, name, kind: image ? 'image' : 'file', hint })
+      }
+      if (problems.length) showNote(problems.join(' '))
+    }
+
+    function addItem({ file, name, kind, hint, durationMs = 0 }) {
+      const item = {
+        key: ++seq, file, name, kind, hint, durationMs, size: file.size,
+        status: 'queued', progress: 0, error: '', xhr: null, meta: null, url: '', width: 0, height: 0, player: null, bar: null,
+      }
+      items.push(item)
+      if (kind === 'image' || kind === 'voice') item.url = URL.createObjectURL(file)
+      if (kind === 'image') {
+        const probe = new Image()
+        probe.onload = () => {
+          item.width = probe.naturalWidth
+          item.height = probe.naturalHeight
+          upload(item)
+        }
+        probe.onerror = () => {
+          // Kann der Browser das Bild nicht anzeigen, geht es als Datei raus
+          URL.revokeObjectURL(item.url)
+          item.url = ''
+          item.kind = 'file'
+          upload(item)
+        }
+        probe.src = item.url
+      } else {
+        upload(item)
+      }
+      renderTray()
+      return item
+    }
+
+    function deleteOnServer(item) {
+      if (!item.meta || !item.meta.id) return
+      fetch(`${opts.uploadUrl}/${encodeURIComponent(item.meta.id)}`, { method: 'DELETE', credentials: 'same-origin' }).catch(() => {})
+    }
+
+    function dropItem(item) {
+      if (item.xhr) item.xhr.abort()
+      if (item.player) item.player.stop()
+      if (item.url) URL.revokeObjectURL(item.url)
+    }
+
+    function removeItem(item) {
+      const i = items.indexOf(item)
+      if (i < 0) return
+      items.splice(i, 1)
+      dropItem(item)
+      deleteOnServer(item)
+      if (!items.some((x) => x.status === 'error')) hideNote()
+      renderTray()
+      pump()
+      settle()
+    }
+
+    function upload(item) {
+      if (destroyed || !items.includes(item)) return
+      if (items.filter((i) => i.status === 'uploading').length >= MAX_PARALLEL_UPLOADS) {
+        item.status = 'queued'
+        item.waiting = true
+        renderTray()
+        return
+      }
+      item.waiting = false
+      item.status = 'uploading'
+      item.progress = 0
+      item.error = ''
+      const xhr = new XMLHttpRequest()
+      item.xhr = xhr
+      xhr.open('POST', opts.uploadUrl)
+      xhr.setRequestHeader('Content-Type', 'application/octet-stream')
+      xhr.setRequestHeader('X-File-Name', encodeURIComponent(item.name))
+      if (item.hint) xhr.setRequestHeader('X-Attachment-Kind', item.hint)
+      if (item.durationMs) xhr.setRequestHeader('X-Duration-Ms', String(Math.round(item.durationMs)))
+      if (item.width && item.height) {
+        xhr.setRequestHeader('X-Image-Width', String(item.width))
+        xhr.setRequestHeader('X-Image-Height', String(item.height))
+      }
+      xhr.upload.addEventListener('progress', (event) => {
+        if (!event.lengthComputable) return
+        item.progress = event.loaded / event.total
+        if (item.bar) item.bar.style.width = `${Math.round(item.progress * 100)}%`
+      })
+      xhr.addEventListener('load', () => {
+        item.xhr = null
+        let data = {}
+        try {
+          data = JSON.parse(xhr.responseText || '{}')
+        } catch {
+          data = {}
+        }
+        if (xhr.status >= 200 && xhr.status < 300 && data.attachment) {
+          item.status = 'done'
+          item.meta = data.attachment
+        } else {
+          item.status = 'error'
+          item.error = data.error || (xhr.status === 413 ? 'Die Datei ist zu groß.' : `Hochladen fehlgeschlagen (Fehler ${xhr.status}).`)
+        }
+        afterUpload(item)
+      })
+      xhr.addEventListener('error', () => {
+        item.xhr = null
+        item.status = 'error'
+        item.error = 'Keine Verbindung zum Server.'
+        afterUpload(item)
+      })
+      xhr.send(item.file)
+      renderTray()
+    }
+
+    // Naechsten wartenden Upload starten
+    function pump() {
+      const next = items.find((i) => i.waiting)
+      if (next) upload(next)
+    }
+
+    function afterUpload(item) {
+      pump()
+      if (!items.includes(item)) {
+        // Waehrend des Hochladens entfernt: offenen Anhang auf dem Server gleich wieder loeschen
+        deleteOnServer(item)
+        return
+      }
+      if (item.status === 'error') showNote(`„${item.name}“: ${item.error}`)
+      renderTray()
+      settle()
+    }
+
+    function trayItem(item) {
+      let body
+      if (item.kind === 'image' && item.url) {
+        body = el('img', { src: item.url, alt: item.name })
+      } else if (item.kind === 'voice') {
+        item.player = item.player || audioPlayer(item.url, { durationMs: item.durationMs, label: 'Sprachnachricht' })
+        body = item.player
+      } else {
+        body = [
+          el('span', { class: 'chat-file-icon' }, icon('file'), el('span', { class: 'chat-file-ext', text: extOf(item.name).toUpperCase().slice(0, 4) })),
+          el('span', { class: 'chat-file-text' },
+            el('span', { class: 'chat-file-name', text: item.name }),
+            el('span', { class: 'chat-file-size', text: item.status === 'error' ? item.error : fmtBytes(item.size) })),
+        ]
+      }
+      item.bar = el('span', { class: 'chat-tray-progress', 'aria-hidden': 'true' })
+      item.bar.style.width = `${Math.round(item.progress * 100)}%`
+      const shownKind = item.kind === 'image' && !item.url ? 'file' : item.kind
+      return el('div', {
+        class: `chat-tray-item is-${shownKind} is-${item.status}`,
+        role: 'listitem',
+        title: item.status === 'error' ? `${item.name}: ${item.error}` : item.name,
+      },
+      body,
+      item.bar,
+      item.status === 'error'
+        ? el('button', { type: 'button', class: 'chat-tray-retry', 'aria-label': `${item.name} erneut hochladen`, title: 'Erneut versuchen', onclick: () => upload(item) }, icon('retry'))
+        : null,
+      el('button', { type: 'button', class: 'chat-tray-remove', 'aria-label': `${item.name} entfernen`, title: 'Entfernen', onclick: () => removeItem(item) }, icon('close')))
+    }
+
+    function renderTray() {
+      tray.hidden = !items.length
+      tray.replaceChildren(...items.map(trayItem))
+      updateSend()
+    }
+
+    // --------------------------------------------------------------- Senden --
+    function updateSend() {
+      const busy = sending || sendQueued
+      sendBtn.disabled = busy || !(textarea.value.trim() || items.length || recording)
+      sendBtn.classList.toggle('is-busy', busy)
+      const label = busy ? (uploading() || recording ? 'Lädt…' : 'Sendet…') : 'Senden'
+      sendLabel.textContent = label
+      sendBtn.setAttribute('aria-label', label)
+    }
+
+    /** Wartet eine Nachricht auf Uploads bzw. das Ende der Aufnahme, geht sie danach von selbst raus. */
+    function settle() {
+      updateSend()
+      if (!sendQueued || uploading() || recording) return
+      sendQueued = false
+      if (items.some((i) => i.status === 'error')) {
+        showNote('Ein Anhang konnte nicht hochgeladen werden. Bitte entfernen oder erneut versuchen.')
+        updateSend()
+        return
+      }
+      doSend()
+    }
+
+    function requestSend() {
+      if (sending || sendQueued) return
+      if (recording) {
+        sendQueued = true
+        stopRecording('keep')
+        updateSend()
+        return
+      }
+      if (!textarea.value.trim() && !items.length) return
+      if (items.some((i) => i.status === 'error')) {
+        showNote('Ein Anhang konnte nicht hochgeladen werden. Bitte entfernen oder erneut versuchen.')
+        return
+      }
+      if (uploading()) {
+        sendQueued = true
+        updateSend()
+        return
+      }
+      doSend()
+    }
+
+    async function doSend() {
+      const text = textarea.value.trim()
+      const ready = items.filter((i) => i.status === 'done')
+      if (!text && !ready.length) {
+        updateSend()
+        return
+      }
+      sending = true
+      updateSend()
+      hideNote()
+      try {
+        const message = await opts.send({ text, attachmentIds: ready.map((i) => i.meta.id) })
+        if (destroyed) return
+        textarea.value = ''
+        autoGrow()
+        for (const item of ready) {
+          const i = items.indexOf(item)
+          if (i >= 0) items.splice(i, 1)
+          if (item.player) item.player.stop()
+          if (item.url) URL.revokeObjectURL(item.url)
+        }
+        renderTray()
+        opts.onSent(message)
+      } catch (err) {
+        showNote((err && err.message) || 'Nachricht konnte nicht gesendet werden.')
+      } finally {
+        sending = false
+        updateSend()
+        if (!destroyed && !isTouch()) textarea.focus()
+      }
+    }
+
+    function autoGrow() {
+      textarea.style.height = 'auto'
+      textarea.style.height = `${Math.min(textarea.scrollHeight + 2, 140)}px`
+    }
+
+    sendBtn.addEventListener('click', requestSend)
+    textarea.addEventListener('input', () => {
+      autoGrow()
+      updateSend()
+    })
+    textarea.addEventListener('keydown', (event) => {
+      if (event.key === 'Enter' && !event.shiftKey && !event.isComposing) {
+        event.preventDefault()
+        requestSend()
+      }
+    })
+    // Screenshots und kopierte Dateien direkt einfuegen
+    textarea.addEventListener('paste', (event) => {
+      const files = [...((event.clipboardData && event.clipboardData.files) || [])]
+      if (!files.length) return
+      event.preventDefault()
+      addFiles(files)
+    })
+
+    imageInput.addEventListener('change', () => {
+      addFiles(imageInput.files)
+      imageInput.value = ''
+    })
+    fileInput.addEventListener('change', () => {
+      addFiles(fileInput.files)
+      fileInput.value = ''
+    })
+    captureInput.addEventListener('change', () => {
+      addFiles(captureInput.files, 'camera')
+      captureInput.value = ''
+    })
+
+    // Kamera: am Handy/Tablet die eingebaute Kamera-App, sonst die Kamera im Browser
+    function takePhoto() {
+      if (isTouch() || !(navigator.mediaDevices && navigator.mediaDevices.getUserMedia)) {
+        captureInput.click()
+        return
+      }
+      openCamera({
+        onPhoto: (file) => addFiles([file], 'camera'),
+        onPickInstead: () => imageInput.click(),
+      })
+    }
+
+    // ------------------------------------------------------ Ziehen & Ablegen --
+    let dragDepth = 0
+    const hasFiles = (event) => [...((event.dataTransfer && event.dataTransfer.types) || [])].includes('Files')
+    const onDragEnter = (event) => {
+      if (!hasFiles(event)) return
+      event.preventDefault()
+      dragDepth += 1
+      zone.classList.add('chat-drop-active')
+    }
+    const onDragOver = (event) => {
+      if (!hasFiles(event)) return
+      event.preventDefault()
+      event.dataTransfer.dropEffect = 'copy'
+    }
+    const onDragLeave = (event) => {
+      if (!hasFiles(event)) return
+      dragDepth = Math.max(0, dragDepth - 1)
+      if (!dragDepth) zone.classList.remove('chat-drop-active')
+    }
+    const onDrop = (event) => {
+      if (!hasFiles(event)) return
+      event.preventDefault()
+      dragDepth = 0
+      zone.classList.remove('chat-drop-active')
+      addFiles(event.dataTransfer.files)
+    }
+    zone.classList.add('chat-dropzone')
+    zone.addEventListener('dragenter', onDragEnter)
+    zone.addEventListener('dragover', onDragOver)
+    zone.addEventListener('dragleave', onDragLeave)
+    zone.addEventListener('drop', onDrop)
+
+    // ------------------------------------------------------ Sprachnachricht --
+    function paintLevels(levels) {
+      const bars = recWave.children
+      const offset = WAVE_BARS - levels.length
+      for (let i = 0; i < WAVE_BARS; i += 1) {
+        const level = i >= offset ? levels[i - offset] : 0
+        bars[i].style.transform = `scaleY(${Math.max(0.1, Math.min(1, level))})`
+      }
+    }
+
+    async function startRecording() {
+      if (recording || sending || sendQueued) return
+      closeMenu()
+      hideNote()
+      micBtn.disabled = true
+      let stream
+      try {
+        stream = await navigator.mediaDevices.getUserMedia({
+          audio: { echoCancellation: true, noiseSuppression: true, autoGainControl: true },
+        })
+      } catch (err) {
+        showNote(mediaErrorText(err, 'mic'))
+        return
+      } finally {
+        micBtn.disabled = false
+      }
+      if (destroyed) {
+        stopStream(stream)
+        return
+      }
+      const mimeType = pickAudioType()
+      let recorder
+      try {
+        recorder = new MediaRecorder(stream, mimeType ? { mimeType, audioBitsPerSecond: 48000 } : undefined)
+      } catch {
+        stopStream(stream)
+        showNote('Sprachaufnahmen werden von diesem Browser nicht unterstützt.')
+        return
+      }
+      const rec = { stream, recorder, chunks: [], startedAt: Date.now(), durationMs: 0, then: 'keep', timer: 0, meter: null, levels: [], finished: false }
+      recorder.addEventListener('dataavailable', (event) => {
+        if (event.data && event.data.size) rec.chunks.push(event.data)
+      })
+      recorder.addEventListener('stop', () => finishRecording(rec))
+      recorder.start(1000)
+      recording = rec
+      composer.classList.add('is-recording')
+      recTime.textContent = '0:00'
+      paintLevels([])
+      rec.timer = setInterval(() => {
+        const ms = Date.now() - rec.startedAt
+        recTime.textContent = fmtDuration(ms, Math.floor)
+        if (ms >= MAX_VOICE_MS) {
+          stopRecording('keep')
+          showNote('Die Aufnahme wurde nach 5 Minuten beendet. Sie kann jetzt angehört und gesendet werden.', { info: true })
+        }
+      }, 250)
+      rec.meter = startMeter(stream, (level) => {
+        rec.levels.push(level)
+        if (rec.levels.length > WAVE_BARS) rec.levels.shift()
+        paintLevels(rec.levels)
+      })
+      updateSend()
+      recStop.focus()
+    }
+
+    function stopRecording(then) {
+      const rec = recording
+      if (!rec) return
+      rec.then = then
+      rec.durationMs = Date.now() - rec.startedAt
+      clearInterval(rec.timer)
+      if (rec.recorder.state === 'inactive') {
+        finishRecording(rec)
+        return
+      }
+      try {
+        rec.recorder.stop()
+      } catch {
+        finishRecording(rec)
+      }
+    }
+
+    function finishRecording(rec) {
+      if (rec.finished) return
+      rec.finished = true
+      clearInterval(rec.timer)
+      stopStream(rec.stream)
+      if (rec.meter) rec.meter.stop()
+      if (recording === rec) recording = null
+      composer.classList.remove('is-recording')
+      if (destroyed) return
+      if (rec.then === 'keep') {
+        if (rec.durationMs < MIN_VOICE_MS || !rec.chunks.length) {
+          showNote('Die Aufnahme war zu kurz.')
+        } else {
+          const type = rec.recorder.mimeType || rec.chunks[0].type || 'audio/webm'
+          const ext = /mp4|aac/.test(type) ? 'm4a' : /ogg/.test(type) ? 'ogg' : 'webm'
+          const blob = new Blob(rec.chunks, { type: type.split(';')[0] })
+          addItem({ file: blob, name: `Sprachnachricht_${stamp()}.${ext}`, kind: 'voice', hint: 'voice', durationMs: rec.durationMs })
+        }
+      }
+      settle()
+      if (!isTouch()) (sendQueued ? sendBtn : textarea).focus()
+    }
+
+    micBtn.addEventListener('click', startRecording)
+    recStop.addEventListener('click', () => stopRecording('keep'))
+    recDiscard.addEventListener('click', () => {
+      sendQueued = false
+      stopRecording('discard')
+    })
+
+    function destroy() {
+      destroyed = true
+      if (recording) stopRecording('discard')
+      for (const item of items.splice(0)) {
+        dropItem(item)
+        if (item.status === 'done') deleteOnServer(item)
+      }
+      document.removeEventListener('click', onDocClick)
+      document.removeEventListener('keydown', onDocKey)
+      zone.removeEventListener('dragenter', onDragEnter)
+      zone.removeEventListener('dragover', onDragOver)
+      zone.removeEventListener('dragleave', onDragLeave)
+      zone.removeEventListener('drop', onDrop)
+      zone.classList.remove('chat-dropzone', 'chat-drop-active')
+      root.replaceChildren()
+    }
+
+    updateSend()
+    return { destroy, focus: () => textarea.focus() }
+  }
+
+  window.ChatComposer = { create, renderMessage, trackScroll }
+})()
diff --git a/public/dashboard.html b/public/dashboard.html
index 7f2ca8b..83b2a3f 100644
--- a/public/dashboard.html
+++ b/public/dashboard.html
@@ -6,6 +6,7 @@
   <title>Kundenbereich – WEBklar</title>
   <link rel="stylesheet" href="/login.css">
   <link rel="stylesheet" href="/kundenbereich.css">
+  <link rel="stylesheet" href="/chat-composer.css">
 </head>
 <body class="portal-page dashboard-page kb-page">
   <div class="dot-background" aria-hidden="true">
@@ -90,11 +91,9 @@
         </header>
         <div class="kb-panel chat-box">
           <div class="chat-messages" id="chat-messages"></div>
-          <div class="chat-input-row">
-            <textarea id="chat-input" maxlength="2000" placeholder="Nachricht an das WEBklar-Team…"></textarea>
-            <button type="button" class="chat-send" id="chat-send">Senden</button>
-          </div>
-          <p class="chat-hint">Enter = Senden, Shift+Enter = Zeilenumbruch.</p>
+          <!-- Eingabezeile mit Bild, Kamera, Datei und Sprachnachricht (chat-composer.js) -->
+          <div id="chat-composer"></div>
+          <p class="chat-hint">Enter = Senden, Shift+Enter = neue Zeile. Bilder und Dateien bis 25 MB – auch per Einfügen oder Hineinziehen.</p>
         </div>
       </section>
 
@@ -120,6 +119,7 @@
     </main>
   </div>
 
+  <script src="/chat-composer.js"></script>
   <script src="/app.js"></script>
   <script>
     initDashboardPage();
diff --git a/public/datenschutz.html b/public/datenschutz.html
index 87b0a43..b7eb2e5 100644
--- a/public/datenschutz.html
+++ b/public/datenschutz.html
@@ -44,7 +44,7 @@
 
   <div class="brand">WEBKLAR</div>
   <h1>Datenschutzerklärung</h1>
-  <p class="meta">Stand 25.09.2026</p>
+  <p class="meta">Stand 26.09.2026</p>
 
   <p>Hier erfahren Sie, welche personenbezogenen Daten wir verarbeiten, wenn Sie unsere Websites besuchen, unser Kundenportal nutzen oder mit uns einen Vertrag schließen, und welche Rechte Sie haben.</p>
 
@@ -78,6 +78,7 @@
 
   <h2>6. Kundenportal</h2>
   <p>Für Ihr Kundenkonto verarbeiten wir Name, E-Mail-Adresse, Passwort (nur verschlüsselt gespeichert), Kundennummer sowie gegebenenfalls Anschrift und Telefonnummer. Im Portal kommen hinzu: Ihre Projekte (Dateien und Änderungsverlauf Ihrer Website), unsere Arbeitsnachweise, Nachrichten im Chat, Rechnungen und Ihr Stundenkontingent. Schreiben Sie uns im Chat, erhalten unsere Mitarbeiter eine E-Mail-Benachrichtigung mit Ihrer Nachricht. Um Sie zu unterstützen, können unsere Mitarbeiter Ihr Portal so ansehen, wie Sie es sehen. Eine Nachricht in Ihrem Namen senden können sie dabei nicht.</p>
+  <p id="chat-anhaenge">Im Chat können Sie uns auch Bilder, Fotos, Dateien und Sprachnachrichten schicken. Auf Kamera und Mikrofon greift das Portal nur zu, während Sie selbst ein Foto aufnehmen oder eine Sprachnachricht aufzeichnen, und nur, wenn Sie das in Ihrem Browser erlauben. Anhänge werden schon beim Hinzufügen auf unseren Server übertragen. Nicht gesendete Anhänge, auch solche, die Sie vor dem Senden wieder entfernen, löschen wir spätestens nach 24 Stunden. Gesendete Anhänge speichern wir wie Ihre Chat-Nachrichten. Die E-Mail-Benachrichtigung an unsere Mitarbeiter nennt nur Art und Namen der Anhänge, nicht die Dateien selbst.</p>
   <p>Alle Portal-Daten liegen in unseren selbst betriebenen Systemen auf unserem Server bei Hetzner. Rechtsgrundlage ist Art. 6 Abs. 1 lit. b DSGVO. Wir speichern die Daten für die Dauer der Geschäftsbeziehung und danach bis zum Ablauf der Verjährungsfrist (in der Regel drei Jahre). Rechnungen bewahren wir wie in Abschnitt 9 beschrieben auf.</p>
 
   <h2>7. Wartungs-Abo und Zahlung über Stripe</h2>
diff --git a/public/kundenbereich.css b/public/kundenbereich.css
index e2ea0d5..3bd334a 100644
--- a/public/kundenbereich.css
+++ b/public/kundenbereich.css
@@ -279,8 +279,6 @@
   flex: 1; resize: none; min-height: 46px; max-height: 130px; padding: 12px 14px; border-radius: 14px;
   border: 1px solid var(--kb-border-strong); background: rgba(255, 255, 255, 0.05); color: inherit; font: inherit;
 }
-.chat-send { padding: 12px 20px; border: none; border-radius: 999px; background: var(--kb-purple); color: #fff; font: inherit; font-weight: 700; cursor: pointer; }
-.chat-send:disabled { opacity: 0.5; cursor: default; }
 .chat-hint { margin-top: 6px; font-size: 12px; color: var(--kb-faint); }
 
 /* ------------------------------------------------ Wartungs-Abo (Inhalt) --- */
diff --git a/scripts/setup-chat-collection.mjs b/scripts/setup-chat-collection.mjs
index 20550ed..cc58d90 100644
--- a/scripts/setup-chat-collection.mjs
+++ b/scripts/setup-chat-collection.mjs
@@ -1,7 +1,8 @@
 #!/usr/bin/env node
 /**
  * Legt die Collection portalMessages (Kunde-Admin-Chat) in woms-database an.
- * Idempotent: existierende Collection/Attribute/Indexe werden uebersprungen.
+ * Idempotent: existierende Collection/Attribute/Indexe werden uebersprungen
+ * (also auch zum Nachruesten neuer Attribute wie `attachments` geeignet).
  * Usage: APPWRITE_API_KEY=... node scripts/setup-chat-collection.mjs
  */
 const endpoint = (process.env.APPWRITE_ENDPOINT || 'https://ticket.webklar.com/v1').replace(/\/$/, '')
@@ -78,6 +79,8 @@ const attributes = [
   { kind: 'string', key: 'sender', size: 16, required: true },
   { kind: 'string', key: 'senderName', size: 128, required: false },
   { kind: 'string', key: 'text', size: 4000, required: true },
+  // JSON-Liste der Anhaenge (Bilder, Dateien, Sprachnachrichten); Dateien selbst liegen auf dem Server
+  { kind: 'string', key: 'attachments', size: 20000, required: false },
   { kind: 'boolean', key: 'readByAdmin', required: false },
   { kind: 'boolean', key: 'readByCustomer', required: false },
   { kind: 'datetime', key: 'createdAt', required: true },
diff --git a/server/config.js b/server/config.js
index 3a6847b..94597cb 100644
--- a/server/config.js
+++ b/server/config.js
@@ -120,6 +120,20 @@ export const config = {
     rejectedRetentionDays: 183,
   },
 
+  // Chat-Anhaenge (Bilder, Dateien, Kamerafotos, Sprachnachrichten): liegen ausserhalb von public/
+  // (gitignored, ueberleben Deploys wie preview-data/)
+  chat: {
+    uploadDir: process.env.CHAT_UPLOAD_DIR || path.join(process.cwd(), 'upload-data', 'chat'),
+    maxFileBytes: 25 * 1024 * 1024,
+    maxFilesPerMessage: 10,
+    // Missbrauchsschutz: Uploads je Kunde und Stunde, Gesamtspeicher je Kunde, freier Platz auf dem Server
+    maxUploadsPerHour: 200,
+    maxBytesPerCustomer: 1024 * 1024 * 1024,
+    minFreeDiskBytes: 2 * 1024 * 1024 * 1024,
+    // Hochgeladen, aber nie abgeschickt: nach dieser Zeit loeschen (Datenschutzerklaerung Abschnitt 6)
+    pendingTtlHours: 24,
+  },
+
   smtp: {
     host: process.env.SMTP_HOST || '',
     port: Number(process.env.SMTP_PORT) || 587,
diff --git a/server/index.js b/server/index.js
index 59a40b7..f5f9d73 100644
--- a/server/index.js
+++ b/server/index.js
@@ -14,6 +14,7 @@ import chatRoutes from './routes/chat.js'
 import aboRoutes from './routes/abo.js'
 import takeoverCreditRoutes from './routes/takeoverCredits.js'
 import { purgeExpiredUploads } from './services/takeoverCredits.js'
+import { purgePendingChatUploads } from './services/chatAttachments.js'
 import giteaWebhookRoutes from './routes/webhook/gitea.js'
 import adminGiteaRoutes from './routes/admin/gitea.js'
 import adminWebsiteProjectsRoutes from './routes/admin/websiteProjects.js'
@@ -118,6 +119,14 @@ const server = app.listen(config.port, '0.0.0.0', () => {
       .catch((err) => console.warn('[takeover] Aufräumen fehlgeschlagen:', err.message))
   setTimeout(purge, 60 * 1000).unref()
   setInterval(purge, 24 * 60 * 60 * 1000).unref()
+
+  // Chat-Anhaenge, die nie abgeschickt wurden, nach config.chat.pendingTtlHours loeschen (stuendlich)
+  const purgeChat = () =>
+    purgePendingChatUploads()
+      .then((r) => r.purged && console.log(`[chat] ${r.purged} nicht gesendete Anhänge gelöscht`))
+      .catch((err) => console.warn('[chat] Aufräumen fehlgeschlagen:', err.message))
+  setTimeout(purgeChat, 90 * 1000).unref()
+  setInterval(purgeChat, 60 * 60 * 1000).unref()
 })
 
 server.on('error', (err) => {
diff --git a/server/routes/chat.js b/server/routes/chat.js
index 05e1f21..8bff456 100644
--- a/server/routes/chat.js
+++ b/server/routes/chat.js
@@ -1,4 +1,4 @@
-import { Router } from 'express'
+import express, { Router } from 'express'
 import { config } from '../config.js'
 import { getSessionCustomerId, requireSession } from '../middleware/session.js'
 import {
@@ -9,6 +9,16 @@ import {
   Query,
   ID,
 } from '../services/appwriteAdmin.js'
+import {
+  attachmentLines,
+  claimAttachments,
+  deletePendingAttachment,
+  messageAttachments,
+  openAttachment,
+  sendAttachment,
+  storeChatUpload,
+  uploadRateLimited,
+} from '../services/chatAttachments.js'
 import { sendChatNotification } from '../services/mailer.js'
 
 const router = Router()
@@ -19,10 +29,44 @@ export function sanitizeMessage(doc) {
     sender: doc.sender || '',
     senderName: doc.senderName || '',
     text: doc.text || '',
+    attachments: messageAttachments(doc),
     createdAt: doc.createdAt || doc.$createdAt || '',
   }
 }
 
+/** Chat-Anhang als rohe Bytes (Content-Type application/octet-stream), Metadaten in X-Headern. */
+export const rawUpload = express.raw({ type: 'application/octet-stream', limit: config.chat.maxFileBytes })
+
+/** Fehler beim Einlesen eines Uploads verstaendlich beantworten (auch fuer den Admin-Router). */
+export function uploadErrors(err, _req, res, next) {
+  if (err?.type === 'entity.too.large') {
+    return res.status(413).json({ error: `Die Datei ist größer als ${config.chat.maxFileBytes / 1024 / 1024} MB.` })
+  }
+  if (err?.type === 'request.aborted') return res.status(400).end()
+  return next(err)
+}
+
+/** Text und Anhaenge einer neuen Nachricht pruefen und die Anhaenge reservieren. */
+export async function prepareMessage(body, { customerId, uploadedBy }) {
+  const text = String(body?.text || '').trim()
+  const attachmentIds = Array.isArray(body?.attachmentIds) ? body.attachmentIds : []
+  if (text.length > 2000) {
+    const err = new Error('Die Nachricht darf höchstens 2000 Zeichen lang sein.')
+    err.status = 400
+    throw err
+  }
+  if (!text && !attachmentIds.length) {
+    const err = new Error('Bitte eine Nachricht schreiben oder einen Anhang hinzufügen.')
+    err.status = 400
+    throw err
+  }
+  const claim = await claimAttachments({ customerId, ids: attachmentIds, uploadedBy })
+  // Nur mit Anhang setzen: reine Textnachrichten brauchen das Attribut nicht
+  const fields = { text }
+  if (claim.attachments.length) fields.attachments = JSON.stringify(claim.attachments)
+  return { text, claim, fields }
+}
+
 async function countUnreadForCustomer(customerId) {
   const docs = await listDocuments(config.collections.portalMessages, [
     Query.equal('customerId', customerId),
@@ -53,41 +97,94 @@ router.get('/messages', requireSession, async (req, res) => {
   }
 })
 
-/** Nachricht des Kunden an die Administratoren. */
+/** Nachricht des Kunden an die Administratoren (Text und/oder vorher hochgeladene Anhaenge). */
 router.post('/messages', requireSession, async (req, res) => {
   if (req.session.viewAs) {
     return res.status(403).json({ error: 'Im Ansichtsmodus kann nicht als Kunde geschrieben werden.' })
   }
 
-  const text = String(req.body?.text || '').trim()
-  if (!text || text.length > 2000) {
-    return res.status(400).json({ error: 'Nachricht muss zwischen 1 und 2000 Zeichen lang sein.' })
-  }
-
   const customerId = getSessionCustomerId(req)
+  let prepared = null
   try {
+    prepared = await prepareMessage(req.body, { customerId, uploadedBy: 'customer' })
     const doc = await createDocument(
       config.collections.portalMessages,
       {
         customerId,
         sender: 'customer',
         senderName: req.session.name || '',
-        text,
+        ...prepared.fields,
         readByAdmin: false,
         readByCustomer: true,
         createdAt: new Date().toISOString(),
       },
       ID.unique()
     )
+    await prepared.claim.commit(doc.$id)
 
-    // Admins benachrichtigen (gedrosselt, Fehler nicht durchreichen)
+    // Admins benachrichtigen (gedrosselt, Fehler nicht durchreichen). Anhaenge nur mit Art und Name.
+    const lines = attachmentLines(prepared.claim.attachments)
+    const mailText = [prepared.text, lines.length ? `Anhänge:\n${lines.join('\n')}` : ''].filter(Boolean).join('\n\n')
     getDocument(config.collections.customers, customerId)
-      .then((customer) => sendChatNotification(customer, text))
+      .then((customer) => sendChatNotification(customer, mailText))
       .catch(() => {})
 
     return res.status(201).json({ message: sanitizeMessage(doc) })
   } catch (err) {
-    return res.status(500).json({ error: err.message || 'Nachricht konnte nicht gesendet werden' })
+    await prepared?.claim.release()
+    return res.status(err.status || 500).json({ error: err.message || 'Nachricht konnte nicht gesendet werden' })
+  }
+})
+
+/** Anhang hochladen (eine Datei je Anfrage); wird erst mit dem Absenden der Nachricht sichtbar. */
+router.post(
+  '/attachments',
+  requireSession,
+  (req, res, next) => {
+    if (req.session.viewAs) {
+      return res.status(403).json({ error: 'Im Ansichtsmodus kann nicht als Kunde gesendet werden.' })
+    }
+    if (uploadRateLimited(`customer:${getSessionCustomerId(req)}`)) {
+      return res.status(429).json({ error: 'Zu viele Anhänge in kurzer Zeit. Bitte später erneut versuchen.' })
+    }
+    return next()
+  },
+  rawUpload,
+  async (req, res) => {
+    try {
+      const attachment = await storeChatUpload({
+        customerId: getSessionCustomerId(req),
+        uploadedBy: 'customer',
+        buffer: req.body,
+        headers: req.headers,
+      })
+      return res.status(201).json({ attachment })
+    } catch (err) {
+      if ((err.status || 500) >= 500) console.error('[chat] Upload fehlgeschlagen:', err.message)
+      return res.status(err.status || 500).json({ error: err.status ? err.message : 'Datei konnte nicht gespeichert werden' })
+    }
+  }
+)
+
+router.get('/attachments/:id', requireSession, async (req, res) => {
+  try {
+    const found = await openAttachment({ customerId: getSessionCustomerId(req), id: req.params.id, viewer: 'customer' })
+    return sendAttachment(req, res, found)
+  } catch (err) {
+    return res.status(err.status || 500).json({ error: err.status ? err.message : 'Datei nicht verfügbar' })
+  }
+})
+
+/** Noch nicht gesendeten Anhang wieder entfernen (Kunde hat ihn aus der Nachricht genommen). */
+router.delete('/attachments/:id', requireSession, async (req, res) => {
+  if (req.session.viewAs) {
+    return res.status(403).json({ error: 'Im Ansichtsmodus nicht möglich.' })
+  }
+  try {
+    await deletePendingAttachment({ customerId: getSessionCustomerId(req), id: req.params.id, uploadedBy: 'customer' })
+    return res.status(204).end()
+  } catch (err) {
+    return res.status(err.status || 500).json({ error: err.status ? err.message : 'Anhang konnte nicht entfernt werden' })
   }
 })
 
@@ -120,4 +217,6 @@ router.get('/unread-count', requireSession, async (req, res) => {
   }
 })
 
+router.use(uploadErrors)
+
 export default router
diff --git a/server/routes/portalAdmin.js b/server/routes/portalAdmin.js
index 86f81e6..fb3e1ee 100644
--- a/server/routes/portalAdmin.js
+++ b/server/routes/portalAdmin.js
@@ -16,7 +16,16 @@ import {
 import { listAppointments, saveAppointment } from '../services/appointments.js'
 import { getCustomerActivity } from '../services/customerActivity.js'
 import { listInvoicesForClient } from '../services/invoiceNinja.js'
-import { sanitizeMessage } from './chat.js'
+import { prepareMessage, rawUpload, sanitizeMessage, uploadErrors } from './chat.js'
+import {
+  attachmentSummary,
+  deletePendingAttachment,
+  messageAttachments,
+  openAttachment,
+  sendAttachment,
+  storeChatUpload,
+  uploadRateLimited,
+} from '../services/chatAttachments.js'
 import { offersAdminRouter } from './offers.js'
 import { takeoverAdminRouter } from './takeoverCredits.js'
 
@@ -306,7 +315,7 @@ router.get('/chats', async (_req, res) => {
       const entry = byCustomer.get(msg.customerId) || {
         customerId: msg.customerId,
         customerName: nameById[msg.customerId] || msg.customerId,
-        lastText: msg.text || '',
+        lastText: msg.text || attachmentSummary(messageAttachments(msg)),
         lastSender: msg.sender || '',
         lastAt: msg.createdAt || '',
         unreadFromCustomer: 0,
@@ -355,17 +364,14 @@ router.get('/chats/:customerId/messages', async (req, res) => {
 })
 
 router.post('/chats/:customerId/messages', async (req, res) => {
-  const text = String(req.body?.text || '').trim()
-  if (!text || text.length > 2000) {
-    return res.status(400).json({ error: 'Nachricht muss zwischen 1 und 2000 Zeichen lang sein.' })
-  }
-
+  let prepared = null
   try {
     const customer = await getDocument(config.collections.customers, req.params.customerId).catch(() => null)
     if (!customer) {
       return res.status(404).json({ error: 'Kunde nicht gefunden' })
     }
 
+    prepared = await prepareMessage(req.body, { customerId: customer.$id, uploadedBy: 'admin' })
     const session = req.session
     const doc = await createDocument(
       config.collections.portalMessages,
@@ -373,16 +379,65 @@ router.post('/chats/:customerId/messages', async (req, res) => {
         customerId: customer.$id,
         sender: 'admin',
         senderName: session.adminName || session.name || 'Webklar-Team',
-        text,
+        ...prepared.fields,
         readByAdmin: true,
         readByCustomer: false,
         createdAt: new Date().toISOString(),
       },
       ID.unique()
     )
+    await prepared.claim.commit(doc.$id)
     return res.status(201).json({ message: sanitizeMessage(doc) })
   } catch (err) {
-    return res.status(500).json({ error: err.message || 'Nachricht konnte nicht gesendet werden' })
+    await prepared?.claim.release()
+    return res.status(err.status || 500).json({ error: err.message || 'Nachricht konnte nicht gesendet werden' })
+  }
+})
+
+// Anhaenge des Teams an einen Kunden (Ablage wie beim Kunden, siehe services/chatAttachments.js)
+router.post(
+  '/chats/:customerId/attachments',
+  async (req, res, next) => {
+    if (uploadRateLimited(`admin:${req.session.appwriteUserId}`)) {
+      return res.status(429).json({ error: 'Zu viele Anhänge in kurzer Zeit. Bitte später erneut versuchen.' })
+    }
+    const customer = await getDocument(config.collections.customers, req.params.customerId).catch(() => null)
+    if (!customer) return res.status(404).json({ error: 'Kunde nicht gefunden' })
+    return next()
+  },
+  rawUpload,
+  async (req, res) => {
+    try {
+      const attachment = await storeChatUpload({
+        customerId: req.params.customerId,
+        uploadedBy: 'admin',
+        buffer: req.body,
+        headers: req.headers,
+      })
+      return res.status(201).json({ attachment })
+    } catch (err) {
+      if ((err.status || 500) >= 500) console.error('[chat] Upload (Admin) fehlgeschlagen:', err.message)
+      return res.status(err.status || 500).json({ error: err.status ? err.message : 'Datei konnte nicht gespeichert werden' })
+    }
+  },
+  uploadErrors
+)
+
+router.get('/chats/:customerId/attachments/:id', async (req, res) => {
+  try {
+    const found = await openAttachment({ customerId: req.params.customerId, id: req.params.id, viewer: 'admin' })
+    return sendAttachment(req, res, found)
+  } catch (err) {
+    return res.status(err.status || 500).json({ error: err.status ? err.message : 'Datei nicht verfügbar' })
+  }
+})
+
+router.delete('/chats/:customerId/attachments/:id', async (req, res) => {
+  try {
+    await deletePendingAttachment({ customerId: req.params.customerId, id: req.params.id, uploadedBy: 'admin' })
+    return res.status(204).end()
+  } catch (err) {
+    return res.status(err.status || 500).json({ error: err.status ? err.message : 'Anhang konnte nicht entfernt werden' })
   }
 })
 
diff --git a/server/services/chatAttachments.js b/server/services/chatAttachments.js
new file mode 100644
index 0000000..fc8d1d1
--- /dev/null
+++ b/server/services/chatAttachments.js
@@ -0,0 +1,428 @@
+import { createHash, randomUUID } from 'node:crypto'
+import { mkdir, readdir, readFile, rename, rm, stat, statfs, writeFile } from 'node:fs/promises'
+import path from 'node:path'
+import { config } from '../config.js'
+
+/**
+ * Chat-Anhaenge: Bilder, Dateien, Kamerafotos und Sprachnachrichten im Kunde-Admin-Chat.
+ *
+ * Ablauf: Der Browser laedt jede Datei einzeln roh hoch -> sie liegt als offener Anhang auf
+ * dem Server -> beim Absenden werden die offenen Anhaenge an die Nachricht gebunden
+ * (portalMessages.attachments). Nie abgeschickte Anhaenge loescht purgePendingChatUploads()
+ * nach config.chat.pendingTtlHours.
+ *
+ * Ablage: <uploadDir>/<customerId>/<id>.<ext> plus <id>.json (Metadaten), nie unter public/.
+ * Ausgeliefert wird nur ueber die Chat-Routen mit Login-Pruefung. Direkt im Browser angezeigt
+ * werden nur Bilder, Audio und PDF, deren Inhalt geprueft ist; alles andere nur als Download.
+ */
+
+const UUID_RE = /^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$/
+// Appwrite-IDs: max. 36 Zeichen, a-z A-Z 0-9 . - _, nicht mit Sonderzeichen beginnend
+const CUSTOMER_ID_RE = /^[A-Za-z0-9][A-Za-z0-9._-]{0,35}$/
+
+// Erlaubte Endungen. Programme, Skripte, HTML und Office-Dateien mit Makros bleiben draussen.
+export const ALLOWED_EXTENSIONS = [
+  'jpg', 'jpeg', 'png', 'gif', 'webp', 'heic', 'heif', 'avif', 'bmp', 'tif', 'tiff', 'svg',
+  'pdf', 'txt', 'csv', 'rtf', 'md', 'doc', 'docx', 'xls', 'xlsx', 'ppt', 'pptx', 'odt', 'ods', 'odp',
+  'pages', 'numbers', 'key',
+  'ai', 'eps', 'psd', 'indd', 'sketch', 'fig', 'xd',
+  'zip', 'rar', '7z',
+  'mp3', 'm4a', 'aac', 'wav', 'ogg', 'oga', 'opus', 'webm', 'mp4', 'mov', 'm4v',
+  'ttf', 'otf', 'woff', 'woff2',
+  'vcf', 'ics', 'json', 'xml',
+]
+const ALLOWED = new Set(ALLOWED_EXTENSIONS)
+const AUDIO_MIME_BY_EXT = {
+  mp3: 'audio/mpeg', m4a: 'audio/mp4', aac: 'audio/aac', wav: 'audio/wav', ogg: 'audio/ogg', oga: 'audio/ogg', opus: 'audio/ogg',
+}
+
+const ascii = (b, from, to) => b.subarray(from, to).toString('latin1')
+const startsWith = (b, bytes) => b.length >= bytes.length && bytes.every((v, i) => b[i] === v)
+
+// Der Typ kommt aus den ersten Bytes, nicht aus Dateiname oder Browser-Angabe
+const IMAGE_TYPES = [
+  { mime: 'image/jpeg', ext: 'jpg', test: (b) => startsWith(b, [0xff, 0xd8, 0xff]) },
+  { mime: 'image/png', ext: 'png', test: (b) => startsWith(b, [0x89, 0x50, 0x4e, 0x47, 0x0d, 0x0a, 0x1a, 0x0a]) },
+  { mime: 'image/gif', ext: 'gif', test: (b) => /^GIF8[79]a$/.test(ascii(b, 0, 6)) },
+  { mime: 'image/webp', ext: 'webp', test: (b) => ascii(b, 0, 4) === 'RIFF' && ascii(b, 8, 12) === 'WEBP' },
+]
+// Sprachaufnahmen aus dem Browser (WebM/Opus, MP4/AAC, Ogg/Opus) und gaengige Audiodateien
+const AUDIO_TYPES = [
+  { mime: 'audio/webm', ext: 'webm', test: (b) => startsWith(b, [0x1a, 0x45, 0xdf, 0xa3]) },
+  { mime: 'audio/ogg', ext: 'ogg', test: (b) => ascii(b, 0, 4) === 'OggS' },
+  { mime: 'audio/mp4', ext: 'm4a', test: (b) => ascii(b, 4, 8) === 'ftyp' },
+  { mime: 'audio/mpeg', ext: 'mp3', test: (b) => ascii(b, 0, 3) === 'ID3' || (b[0] === 0xff && (b[1] & 0xe0) === 0xe0) },
+  { mime: 'audio/wav', ext: 'wav', test: (b) => ascii(b, 0, 4) === 'RIFF' && ascii(b, 8, 12) === 'WAVE' },
+]
+const isPdf = (b) => b.subarray(0, 1024).includes('%PDF-')
+
+/** Programme erkennen, auch wenn sie umbenannt wurden (Windows PE, Linux ELF, macOS Mach-O). */
+function isExecutable(b) {
+  if (b.length >= 0x40 && ascii(b, 0, 2) === 'MZ') {
+    const pe = b.readUInt32LE(0x3c)
+    if (pe + 4 <= b.length && ascii(b, pe, pe + 4) === 'PE\0\0') return true
+  }
+  if (startsWith(b, [0x7f, 0x45, 0x4c, 0x46])) return true
+  return b.length >= 4 && [0xfeedface, 0xfeedfacf, 0xcefaedfe, 0xcffaedfe, 0xcafebabe].includes(b.readUInt32BE(0))
+}
+
+/** Direkt im Browser anzeigbar (alles andere wird als Download ausgeliefert). */
+const INLINE_TYPES = new Set([...IMAGE_TYPES.map((t) => t.mime), ...AUDIO_TYPES.map((t) => t.mime), 'audio/aac', 'application/pdf'])
+
+export const KINDS = ['image', 'voice', 'audio', 'file']
+
+function httpError(status, message) {
+  const err = new Error(message)
+  err.status = status
+  return err
+}
+
+const extOf = (name) => (/\.([A-Za-z0-9]{1,8})$/.exec(String(name || ''))?.[1] || '').toLowerCase()
+
+/** Dateiname fuer Anzeige und Download: ohne Pfad, Steuer- und Richtungszeichen, max. ~120 Zeichen. */
+export function cleanFileName(name, ext) {
+  let base = String(name || '')
+    .normalize('NFC')
+    .split(/[\\/]/)
+    .pop()
+    // Steuerzeichen, fuer Dateisysteme verbotene Zeichen und Bidi-Steuerzeichen (verschleierte Endungen)
+    .replace(/[\u0000-\u001f\u007f"<>|:*?\u200e\u200f\u202a-\u202e\u2066-\u2069]/g, '')
+    .replace(/\s+/g, ' ')
+    .replace(/^[.\s]+/, '')
+    .trim()
+  const own = extOf(base)
+  if (own) base = base.slice(0, -(own.length + 1))
+  base = base.slice(0, 100).trim() || 'Anhang'
+  return `${base}.${own && (own === ext || ALLOWED.has(own)) ? own : ext}`
+}
+
+function decodeHeader(value) {
+  try {
+    return decodeURIComponent(String(value || ''))
+  } catch {
+    return ''
+  }
+}
+
+function intHeader(value, max) {
+  const n = Math.round(Number(value))
+  return Number.isFinite(n) && n > 0 && n <= max ? n : null
+}
+
+/**
+ * Art des Anhangs bestimmen. `hint` kommt vom Browser ('voice' = Sprachaufnahme, 'camera' = Kamerafoto)
+ * und entscheidet nur, wie etwas angezeigt wird - erlaubt wird nach Inhalt bzw. Endung.
+ */
+export function classifyUpload(buffer, name, hint) {
+  const label = String(name || '').slice(0, 120) || 'Datei'
+  const image = IMAGE_TYPES.find((t) => t.test(buffer))
+  if (image) return { kind: 'image', mime: image.mime, ext: image.ext }
+
+  if (hint === 'voice') {
+    const audio = AUDIO_TYPES.find((t) => t.test(buffer))
+    if (!audio) throw httpError(400, 'Die Sprachnachricht konnte nicht gelesen werden. Bitte noch einmal aufnehmen.')
+    return { kind: 'voice', mime: audio.mime, ext: audio.ext }
+  }
+  if (hint === 'camera') throw httpError(400, 'Das Foto konnte nicht gelesen werden. Bitte noch einmal aufnehmen.')
+
+  const ext = extOf(name)
+  if (!ALLOWED.has(ext)) throw httpError(415, `„${label}“: Dieser Dateityp wird im Chat nicht unterstützt.`)
+  if (isExecutable(buffer)) throw httpError(415, `„${label}“ ist ein Programm und kann nicht gesendet werden.`)
+  if (AUDIO_MIME_BY_EXT[ext] && AUDIO_TYPES.some((t) => t.test(buffer))) {
+    return { kind: 'audio', mime: AUDIO_MIME_BY_EXT[ext], ext }
+  }
+  if (ext === 'pdf' && isPdf(buffer)) return { kind: 'file', mime: 'application/pdf', ext }
+  return { kind: 'file', mime: 'application/octet-stream', ext }
+}
+
+// ---------------------------------------------------------------------------
+// Ablage
+// ---------------------------------------------------------------------------
+
+function customerDir(customerId) {
+  if (!CUSTOMER_ID_RE.test(String(customerId || ''))) throw httpError(400, 'Ungültiger Kunde')
+  return path.resolve(config.chat.uploadDir, customerId)
+}
+
+function metaPath(customerId, id) {
+  if (!UUID_RE.test(String(id || ''))) throw httpError(404, 'Anhang nicht gefunden')
+  return path.join(customerDir(customerId), `${id}.json`)
+}
+
+function filePath(customerId, meta) {
+  if (!UUID_RE.test(String(meta?.id || '')) || !/^[a-z0-9]{1,8}$/.test(String(meta?.ext || ''))) {
+    throw httpError(400, 'Ungültiger Dateiverweis')
+  }
+  return path.join(customerDir(customerId), `${meta.id}.${meta.ext}`)
+}
+
+async function readMeta(customerId, id) {
+  return JSON.parse(await readFile(metaPath(customerId, id), 'utf8'))
+}
+
+async function writeMeta(customerId, meta) {
+  const target = metaPath(customerId, meta.id)
+  const tmp = `${target}.${process.pid}.tmp`
+  await writeFile(tmp, JSON.stringify(meta), { mode: 0o600 })
+  await rename(tmp, target)
+}
+
+async function removeUpload(customerId, meta) {
+  await rm(filePath(customerId, meta), { force: true })
+  await rm(metaPath(customerId, meta.id), { force: true })
+}
+
+/** Oeffentliche Angaben zu einem Anhang (API-Antworten und portalMessages.attachments). */
+function publicMeta(meta) {
+  const out = { id: meta.id, name: meta.name, type: meta.type, kind: meta.kind, size: meta.size }
+  if (meta.width && meta.height) Object.assign(out, { width: meta.width, height: meta.height })
+  if (meta.durationMs) out.durationMs = meta.durationMs
+  return out
+}
+
+// Missbrauchsschutz je Kunde (im Speicher, reicht fuer einen Prozess)
+const recentUploads = new Map()
+export function uploadRateLimited(key) {
+  const now = Date.now()
+  const list = (recentUploads.get(key) || []).filter((t) => now - t < 60 * 60 * 1000)
+  list.push(now)
+  recentUploads.set(key, list)
+  return list.length > config.chat.maxUploadsPerHour
+}
+
+async function ensureSpace(dir, bytes) {
+  const fsInfo = await statfs(config.chat.uploadDir).catch(() => null)
+  if (fsInfo && fsInfo.bavail * fsInfo.bsize - bytes < config.chat.minFreeDiskBytes) {
+    console.error('[chat] Kaum noch freier Speicher auf dem Server - Upload abgelehnt')
+    throw httpError(507, 'Anhänge können gerade nicht gespeichert werden. Bitte später erneut versuchen.')
+  }
+  let used = 0
+  for (const entry of await readdir(dir).catch(() => [])) {
+    if (entry.endsWith('.json')) continue
+    used += (await stat(path.join(dir, entry)).catch(() => null))?.size || 0
+  }
+  if (used + bytes > config.chat.maxBytesPerCustomer) {
+    throw httpError(413, 'Der Speicher für Chat-Anhänge ist voll. Bitte kurz Bescheid geben, dann räumen wir auf.')
+  }
+}
+
+/**
+ * Hochgeladene Datei pruefen und als offenen Anhang speichern.
+ * `headers`: X-File-Name (URI-kodiert), X-Attachment-Kind (voice|camera), X-Duration-Ms, X-Image-Width/-Height.
+ */
+export async function storeChatUpload({ customerId, uploadedBy, buffer, headers }) {
+  const dir = customerDir(customerId)
+  if (!Buffer.isBuffer(buffer) || !buffer.length) throw httpError(400, 'Die Datei ist leer.')
+  const maxMb = config.chat.maxFileBytes / 1024 / 1024
+  if (buffer.length > config.chat.maxFileBytes) throw httpError(413, `Die Datei ist größer als ${maxMb} MB.`)
+
+  const hint = ['voice', 'camera'].includes(headers['x-attachment-kind']) ? headers['x-attachment-kind'] : ''
+  const rawName = decodeHeader(headers['x-file-name'])
+  const kind = classifyUpload(buffer, rawName, hint)
+
+  await mkdir(dir, { recursive: true, mode: 0o700 })
+  await ensureSpace(dir, buffer.length)
+
+  const meta = {
+    id: randomUUID(),
+    name: cleanFileName(rawName, kind.ext),
+    type: kind.mime,
+    ext: kind.ext,
+    kind: kind.kind,
+    size: buffer.length,
+    sha256: createHash('sha256').update(buffer).digest('hex'),
+    uploadedBy,
+    uploadedAt: new Date().toISOString(),
+    messageId: null,
+  }
+  if (kind.kind === 'image') {
+    const width = intHeader(headers['x-image-width'], 50000)
+    const height = intHeader(headers['x-image-height'], 50000)
+    if (width && height) Object.assign(meta, { width, height })
+  }
+  if (kind.kind === 'voice' || kind.kind === 'audio') {
+    const durationMs = intHeader(headers['x-duration-ms'], 6 * 60 * 60 * 1000)
+    if (durationMs) meta.durationMs = durationMs
+  }
+
+  // Metadaten zuerst: bricht der Upload danach ab, raeumt purgePendingChatUploads() beides weg
+  await writeMeta(customerId, meta)
+  try {
+    await writeFile(filePath(customerId, meta), buffer, { mode: 0o600 })
+  } catch (err) {
+    await removeUpload(customerId, meta).catch(() => {})
+    throw err
+  }
+  return publicMeta(meta)
+}
+
+// Anhaenge, die gerade an eine Nachricht gebunden werden (verhindert doppeltes Absenden)
+const claiming = new Set()
+
+/**
+ * Offene Anhaenge fuer eine Nachricht reservieren. Danach `commit(messageId)` nach dem Speichern
+ * der Nachricht bzw. `release()` bei einem Fehler aufrufen.
+ */
+export async function claimAttachments({ customerId, ids, uploadedBy }) {
+  const list = [...new Set((Array.isArray(ids) ? ids : []).map(String))]
+  if (list.length > config.chat.maxFilesPerMessage) {
+    throw httpError(400, `Höchstens ${config.chat.maxFilesPerMessage} Anhänge pro Nachricht.`)
+  }
+  const metas = []
+  const unclaim = () => metas.forEach((m) => claiming.delete(m.id))
+  try {
+    for (const id of list) {
+      const meta = UUID_RE.test(id) ? await readMeta(customerId, id).catch(() => null) : null
+      if (!meta || meta.uploadedBy !== uploadedBy || meta.messageId || claiming.has(id)) {
+        throw httpError(400, 'Ein Anhang ist nicht mehr verfügbar. Bitte noch einmal hinzufügen.')
+      }
+      claiming.add(id)
+      metas.push(meta)
+    }
+    // Schon vor dem Speichern der Nachricht als gesendet markieren: stuerzt der Server dazwischen ab,
+    // bleibt die Datei lieber liegen, als dass eine gespeicherte Nachricht ihren Anhang verliert.
+    for (const meta of metas) await writeMeta(customerId, { ...meta, messageId: 'sending' })
+  } catch (err) {
+    for (const meta of metas) await writeMeta(customerId, meta).catch(() => {})
+    unclaim()
+    throw err
+  }
+
+  return {
+    attachments: metas.map(publicMeta),
+    async commit(messageId) {
+      const sentAt = new Date().toISOString()
+      for (const meta of metas) await writeMeta(customerId, { ...meta, messageId, sentAt }).catch(() => {})
+      unclaim()
+    },
+    async release() {
+      for (const meta of metas) await writeMeta(customerId, meta).catch(() => {})
+      unclaim()
+    },
+  }
+}
+
+/** Datei zum Ausliefern suchen. Kunden sehen keine noch nicht gesendeten Anhaenge des Teams. */
+export async function openAttachment({ customerId, id, viewer }) {
+  const meta = await readMeta(customerId, id).catch((err) => {
+    throw err.status ? err : httpError(404, 'Anhang nicht gefunden')
+  })
+  if (viewer === 'customer' && meta.uploadedBy !== 'customer' && !meta.messageId) {
+    throw httpError(404, 'Anhang nicht gefunden')
+  }
+  const file = filePath(customerId, meta)
+  if (!(await stat(file).catch(() => null))) throw httpError(404, 'Die Datei ist nicht mehr vorhanden.')
+  return { meta, file }
+}
+
+function contentDisposition(type, name) {
+  const fallback = name.replace(/[^\x20-\x7e]/g, '_').replace(/["\\]/g, '_')
+  const encoded = encodeURIComponent(name).replace(/['()*]/g, (c) => `%${c.charCodeAt(0).toString(16).toUpperCase()}`)
+  return `${type}; filename="${fallback}"; filename*=UTF-8''${encoded}`
+}
+
+/** Anhang ausliefern: geprueftes Bild/Audio/PDF inline, alles andere (und ?download=1) als Download. */
+export function sendAttachment(req, res, { meta, file }) {
+  const inline = !req.query.download && INLINE_TYPES.has(meta.type)
+  res.setHeader('Content-Type', inline ? meta.type : 'application/octet-stream')
+  res.setHeader('Content-Disposition', contentDisposition(inline ? 'inline' : 'attachment', meta.name))
+  res.setHeader('X-Content-Type-Options', 'nosniff')
+  res.setHeader('Cache-Control', 'private, no-store')
+  // Auch direkt im Browser geoeffnet: keine Skripte, keine fremden Inhalte (Chromes PDF-Ansicht vertraegt das nicht)
+  if (meta.type !== 'application/pdf') {
+    res.setHeader('Content-Security-Policy', "default-src 'none'; img-src 'self'; media-src 'self'; style-src 'unsafe-inline'; sandbox")
+  }
+  res.sendFile(file, { cacheControl: false, etag: false, lastModified: false }, (err) => {
+    if (err && !res.headersSent) res.status(err.status || 404).json({ error: 'Datei nicht verfügbar' })
+  })
+}
+
+/** Offenen (noch nicht gesendeten) Anhang wieder entfernen. */
+export async function deletePendingAttachment({ customerId, id, uploadedBy }) {
+  const meta = await readMeta(customerId, id).catch((err) => {
+    throw err.status ? err : httpError(404, 'Anhang nicht gefunden')
+  })
+  if (meta.uploadedBy !== uploadedBy) throw httpError(404, 'Anhang nicht gefunden')
+  if (meta.messageId || claiming.has(meta.id)) throw httpError(409, 'Der Anhang wurde schon gesendet.')
+  await removeUpload(customerId, meta)
+}
+
+/** Nie abgeschickte Anhaenge nach config.chat.pendingTtlHours loeschen. */
+export async function purgePendingChatUploads(now = Date.now()) {
+  const cutoff = now - config.chat.pendingTtlHours * 60 * 60 * 1000
+  let purged = 0
+  const dirs = await readdir(config.chat.uploadDir, { withFileTypes: true }).catch(() => [])
+  for (const dir of dirs) {
+    if (!dir.isDirectory() || !CUSTOMER_ID_RE.test(dir.name)) continue
+    for (const entry of await readdir(path.join(config.chat.uploadDir, dir.name)).catch(() => [])) {
+      const id = entry.endsWith('.json') ? entry.slice(0, -5) : ''
+      if (!UUID_RE.test(id) || claiming.has(id)) continue
+      const meta = await readMeta(dir.name, id).catch(() => null)
+      if (!meta || meta.messageId || new Date(meta.uploadedAt).getTime() > cutoff) continue
+      if (claiming.has(id)) continue // wird genau jetzt gesendet
+      await removeUpload(dir.name, meta)
+      purged += 1
+    }
+  }
+  return { purged }
+}
+
+// ---------------------------------------------------------------------------
+// Anzeige
+// ---------------------------------------------------------------------------
+
+/** Anhaenge einer Nachricht aus portalMessages.attachments (JSON) lesen, nur bekannte Felder. */
+export function messageAttachments(doc) {
+  let list = []
+  try {
+    list = JSON.parse(doc?.attachments || '[]')
+  } catch {
+    return []
+  }
+  if (!Array.isArray(list)) return []
+  return list
+    .filter((a) => a && UUID_RE.test(String(a.id)) && KINDS.includes(a.kind))
+    .map((a) => publicMeta({
+      id: a.id,
+      name: String(a.name || 'Anhang').slice(0, 200),
+      type: String(a.type || 'application/octet-stream').slice(0, 100),
+      kind: a.kind,
+      size: Number(a.size) || 0,
+      width: Number(a.width) || 0,
+      height: Number(a.height) || 0,
+      durationMs: Number(a.durationMs) || 0,
+    }))
+}
+
+export function fmtDuration(ms) {
+  const s = Math.max(0, Math.round((Number(ms) || 0) / 1000))
+  return `${Math.floor(s / 60)}:${String(s % 60).padStart(2, '0')}`
+}
+
+function fmtSize(bytes) {
+  const n = Number(bytes) || 0
+  if (n >= 1024 * 1024) return `${(n / 1024 / 1024).toFixed(1).replace('.', ',')} MB`
+  return `${Math.max(1, Math.round(n / 1024))} KB`
+}
+
+/** Kurzform fuer Vorschauen, z. B. "Sprachnachricht (0:12), 2 Bilder". */
+export function attachmentSummary(attachments) {
+  const list = Array.isArray(attachments) ? attachments : []
+  const voice = list.filter((a) => a.kind === 'voice')
+  const images = list.filter((a) => a.kind === 'image')
+  const files = list.filter((a) => a.kind !== 'voice' && a.kind !== 'image')
+  const parts = []
+  if (voice.length) parts.push(voice.length === 1 ? `Sprachnachricht (${fmtDuration(voice[0].durationMs)})` : `${voice.length} Sprachnachrichten`)
+  if (images.length) parts.push(images.length === 1 ? 'Bild' : `${images.length} Bilder`)
+  if (files.length) parts.push(files.length === 1 ? `Datei „${files[0].name}“` : `${files.length} Dateien`)
+  return parts.join(', ')
+}
+
+/** Eine Zeile je Anhang fuer die Benachrichtigungs-Mail (nur Art und Name, keine Dateien). */
+export function attachmentLines(attachments) {
+  return (Array.isArray(attachments) ? attachments : []).map((a) => {
+    if (a.kind === 'voice') return `- Sprachnachricht (${fmtDuration(a.durationMs)})`
+    const label = a.kind === 'image' ? 'Bild' : a.kind === 'audio' ? 'Audio' : 'Datei'
+    return `- ${label}: ${a.name} (${fmtSize(a.size)})`
+  })
+}