Team-Mails: Links ins Ticketsystem statt Admin-Bereich
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
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@@ -7,7 +7,7 @@
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Betreff: Neue Portalnachricht von {{kunde_name}}
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Absender: „WEBklar Kundenportal“ <Portal-Postfach>
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Empfänger: kenso@webklar.com, andrej@webklar.com
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Platzhalter: {{kunde_name}}, {{nachricht}}
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Platzhalter: {{kunde_name}}, {{nachricht}}, {{team_link}}
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-->
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<meta name="viewport" content="width=device-width, initial-scale=1">
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@@ -35,12 +35,12 @@ a{color:#111111;}
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<tr><td class="px" style="padding:44px 40px 8px 40px;"><table role="presentation" cellpadding="0" cellspacing="0" border="0"><tr><td style="background:#efe6fb;border-radius:100px;padding:6px 12px;font-family:Arial,Helvetica,sans-serif;font-size:12px;font-weight:bold;color:#5a2a91;">Neue Nachricht</td></tr></table></td></tr>
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<tr><td class="px ink" style="padding:16px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:28px;line-height:34px;mso-line-height-rule:exactly;font-weight:bold;letter-spacing:-0.5px;color:#111111;">{{kunde_name}} hat im Kundenportal geschrieben</td></tr>
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<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#f7f6f3;border:1px solid #e8e6e0;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-size:16px;line-height:25px;color:#111111;">{{nachricht}}</div></td></tr></table></td></tr>
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<tr><td class="px" style="padding:28px 40px 0 40px;"><table role="presentation" cellpadding="0" cellspacing="0" border="0"><tr><td class="btn" bgcolor="#111111" style="background:#111111;border-radius:10px;"><a href="https://project.webklar.com/admin.html" style="display:block;padding:14px 26px;font-family:Arial,Helvetica,sans-serif;font-size:15px;font-weight:bold;color:#ffffff;text-decoration:none;">Im Admin-Bereich antworten →</a></td></tr></table></td></tr>
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<tr><td class="px mut" style="padding:10px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:13px;line-height:20px;mso-line-height-rule:exactly;color:#6b6964;">Tab „Chat“. Höchstens eine Benachrichtigung je Kunde alle 15 Minuten.</td></tr>
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<tr><td class="px" style="padding:28px 40px 0 40px;"><table role="presentation" cellpadding="0" cellspacing="0" border="0"><tr><td class="btn" bgcolor="#111111" style="background:#111111;border-radius:10px;"><a href="{{team_link}}" style="display:block;padding:14px 26px;font-family:Arial,Helvetica,sans-serif;font-size:15px;font-weight:bold;color:#ffffff;text-decoration:none;">Im Ticketsystem antworten →</a></td></tr></table></td></tr>
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<tr><td class="px mut" style="padding:10px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:13px;line-height:20px;mso-line-height-rule:exactly;color:#6b6964;">Kunden → Chat. Höchstens eine Benachrichtigung je Kunde alle 15 Minuten.</td></tr>
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -52,7 +52,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -39,7 +39,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -39,7 +39,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -40,7 +40,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -39,7 +39,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -41,7 +41,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -87,7 +87,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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</td></tr>
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</table>
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@@ -61,7 +61,7 @@ a{color:#111111;}
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<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Zu tun</div><div class="mut" style="color:#4a4843;">Zusatzspeicher-Bestellung widerrufen: in Stripe die Menge zurück auf den Stand vor der Bestellung setzen, konsoleH anpassen und den Betrag innerhalb von 14 Tagen vollständig erstatten (kein Wertersatz, Hinweise zum Widerruf Nr. 4). Widerrufen:<br>{{ereignisse}}</div></td></tr></table></td></tr>
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<!-- ENDE zusatzspeicher -->
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<!-- WENN funktion -->
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<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Zu tun</div><div class="mut" style="color:#4a4843;">Widerruf einer Funktion (z. B. News-Pinnwand, 30 € einmalig). Widerrufsfrist bis {{fristende}}, Eingang: <strong>{{rechtzeitig}}</strong>. Es wurde NICHTS automatisch geändert: kein Abo, kein Vertragsereignis. Bitte von Hand prüfen, die Zahlung in Stripe innerhalb von 14 Tagen erstatten (gegebenenfalls abzüglich Wertersatz, wenn der Kunde den Einbau vor Fristende ausdrücklich verlangt hat) und die Funktion im Admin-Bereich abschalten. Der Kunde hat „wir prüfen“ bekommen. Bezahlte Funktionen des Kunden:<br>{{ereignisse}}</div></td></tr></table></td></tr>
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<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Zu tun</div><div class="mut" style="color:#4a4843;">Widerruf einer Funktion (z. B. News-Pinnwand, 30 € einmalig). Widerrufsfrist bis {{fristende}}, Eingang: <strong>{{rechtzeitig}}</strong>. Es wurde NICHTS automatisch geändert: kein Abo, kein Vertragsereignis. Bitte von Hand prüfen, die Zahlung in Stripe innerhalb von 14 Tagen erstatten (gegebenenfalls abzüglich Wertersatz, wenn der Kunde den Einbau vor Fristende ausdrücklich verlangt hat) und die Funktion im Ticketsystem abschalten (Kunde → Reiter „Funktionen“). Der Kunde hat „wir prüfen“ bekommen. Bezahlte Funktionen des Kunden:<br>{{ereignisse}}</div></td></tr></table></td></tr>
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<!-- ENDE funktion -->
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<!-- WENN keine_frist -->
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<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Achtung</div><div class="mut" style="color:#4a4843;">Nichts automatisch geändert – keine offene Frist gefunden: zu dieser Bestellung läuft keine Widerrufsfrist (mehr) oder es gibt keine Bestellung dieser Art. Bitte prüfen, bevor der Widerruf abgelehnt wird; der Kunde hat „wir prüfen“ bekommen.</div></td></tr></table></td></tr>
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@@ -84,7 +84,7 @@ a{color:#111111;}
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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</table>
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</td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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</table>
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<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
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<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
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|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;mso-line-height-rule:exactly;"><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;border-bottom:1px solid #ecebe6;color:#6b6964;">Kunde</td><td class="val ink rowline" valign="top" style="padding:12px 0;border-bottom:1px solid #ecebe6;color:#111111;">{{name}}</td></tr><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;border-bottom:1px solid #ecebe6;color:#6b6964;">E-Mail</td><td class="val ink rowline" valign="top" style="padding:12px 0;border-bottom:1px solid #ecebe6;color:#111111;">{{email}}</td></tr><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;border-bottom:1px solid #ecebe6;color:#6b6964;">Stripe-Abo</td><td class="val ink rowline" valign="top" style="padding:12px 0;border-bottom:1px solid #ecebe6;color:#111111;">{{stripe_abo_id}}</td></tr><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;border-bottom:1px solid #ecebe6;color:#6b6964;">Postfächer</td><td class="val ink rowline" valign="top" style="padding:12px 0;border-bottom:1px solid #ecebe6;color:#111111;">{{postfaecher_hinweis}}</td></tr><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;border-bottom:1px solid #ecebe6;color:#6b6964;">Neue Gesamtgröße</td><td class="val ink rowline" valign="top" style="padding:12px 0;border-bottom:1px solid #ecebe6;color:#111111;"><strong>{{neue_groesse_gb}} GB</strong> <span class="mut" style="color:#6b6964;">(5 GB inklusive + {{pakete}} Pakete Zusatzspeicher zu 5 GB)</span></td></tr><tr><td class="lbl mut rowline" width="170" valign="top" style="width:170px;padding:12px 12px 12px 0;color:#6b6964;">Fällig</td><td class="val ink rowline" valign="top" style="padding:12px 0;color:#111111;">{{faellig}}</td></tr></table></td></tr>
|
||||
|
||||
<!-- WENN einrichten -->
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#eef6ef;border:1px solid #c9e3cd;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Jetzt einrichten</div><div class="mut" style="color:#4a4843;">Die Postfachgrenzen in konsoleH auf {{neue_groesse_gb}} GB anheben, in der Regel innerhalb eines Werktags; bis dahin zeigt das Portal „wird eingerichtet“. Danach die Aufgabe im Admin-Bereich als erledigt markieren.</div></td></tr></table></td></tr>
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#eef6ef;border:1px solid #c9e3cd;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Jetzt einrichten</div><div class="mut" style="color:#4a4843;">Die Postfachgrenzen in konsoleH auf {{neue_groesse_gb}} GB anheben, in der Regel innerhalb eines Werktags; bis dahin zeigt das Portal „wird eingerichtet“. Danach die Aufgabe im Ticketsystem (Kunden → E-Mail-Speicher) als erledigt markieren.</div></td></tr></table></td></tr>
|
||||
<!-- ENDE einrichten -->
|
||||
|
||||
<!-- WENN periodenende -->
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#f7f6f3;border:1px solid #e8e6e0;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Zum Periodenende</div><div class="mut" style="color:#4a4843;">Die Postfachgrenzen zum {{faellig}} auf {{neue_groesse_gb}} GB setzen, nicht früher: Bis dahin ist die bisherige Menge bezahlt, eine Erstattung gibt es nicht. Der Kunde weiß, dass ein volles Postfach danach keine neuen E-Mails annimmt. Danach die Aufgabe im Admin-Bereich als erledigt markieren.</div></td></tr></table></td></tr>
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#f7f6f3;border:1px solid #e8e6e0;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Zum Periodenende</div><div class="mut" style="color:#4a4843;">Die Postfachgrenzen zum {{faellig}} auf {{neue_groesse_gb}} GB setzen, nicht früher: Bis dahin ist die bisherige Menge bezahlt, eine Erstattung gibt es nicht. Der Kunde weiß, dass ein volles Postfach danach keine neuen E-Mails annimmt. Danach die Aufgabe im Ticketsystem (Kunden → E-Mail-Speicher) als erledigt markieren.</div></td></tr></table></td></tr>
|
||||
<!-- ENDE periodenende -->
|
||||
|
||||
<!-- WENN teilweise -->
|
||||
@@ -50,13 +50,13 @@ a{color:#111111;}
|
||||
<!-- ENDE teilweise -->
|
||||
|
||||
<!-- WENN nachweis_fehlt -->
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Nachweis nicht gespeichert</div><div class="mut" style="color:#4a4843;">Das Vertragsereignis „speicher“ (Nachweis der Bestellung und Aufgabe fürs Team) konnte nicht in Appwrite gespeichert werden. Bitte in contractEvents nachtragen; bis dahin ist diese Mail die einzige Aufgabe, im Admin-Bereich erscheint sie nicht.</div></td></tr></table></td></tr>
|
||||
<tr><td class="px" style="padding:24px 40px 0 40px;"><table role="presentation" class="box" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:#fdf0ef;border:1px solid #f1c9c5;border-radius:12px;"><tr><td class="ink" style="padding:20px 22px;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:21px;color:#111111;"><div class="ink" style="font-weight:bold;color:#111111;padding-bottom:6px;">Nachweis nicht gespeichert</div><div class="mut" style="color:#4a4843;">Das Vertragsereignis „speicher“ (Nachweis der Bestellung und Aufgabe fürs Team) konnte nicht in Appwrite gespeichert werden. Bitte in contractEvents nachtragen; bis dahin ist diese Mail die einzige Aufgabe, im Ticketsystem (Kunden → E-Mail-Speicher) erscheint sie nicht.</div></td></tr></table></td></tr>
|
||||
<!-- ENDE nachweis_fehlt -->
|
||||
|
||||
<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
</table>
|
||||
|
||||
@@ -41,7 +41,7 @@ a{color:#111111;}
|
||||
<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
</table>
|
||||
|
||||
@@ -46,7 +46,7 @@ a{color:#111111;}
|
||||
<tr><td style="padding:0 0 44px 0;font-size:0;line-height:0;"> </td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://project.webklar.com/admin.html" style="color:#4a4843;text-decoration:underline;">Admin-Bereich</a></td></tr>
|
||||
<tr><td class="px mut" align="center" style="padding:24px 40px 0 40px;font-family:Arial,Helvetica,sans-serif;font-size:12px;line-height:19px;color:#6b6964;">Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https://ticket.webklar.com/customers" style="color:#4a4843;text-decoration:underline;">Ticketsystem</a></td></tr>
|
||||
</table>
|
||||
</td></tr>
|
||||
</table>
|
||||
|
||||
@@ -62,7 +62,12 @@ export async function sendChatNotification(customer, text) {
|
||||
|
||||
const mail = render({
|
||||
template: 'T01',
|
||||
values: { kunde_name: customer.name || customer.email || 'Kunde', nachricht: text },
|
||||
values: {
|
||||
kunde_name: customer.name || customer.email || 'Kunde',
|
||||
nachricht: text,
|
||||
// Knopf "Im Ticketsystem antworten": Messenger mit dem Gespraech dieses Kunden
|
||||
team_link: `${config.womsBaseUrl}/customers/chat?kunde=${encodeURIComponent(customer.$id)}`,
|
||||
},
|
||||
})
|
||||
await mailer.sendMail({
|
||||
from: `"${TEAM_SENDER}" <${config.smtp.from}>`,
|
||||
|
||||
@@ -383,6 +383,10 @@ export function customerView(doc) {
|
||||
}
|
||||
}
|
||||
|
||||
/** Antrag im Ticketsystem: Kunden-Reiter "Gutschriften" mit geoeffnetem Antrag (Team-Mails T10, T11). */
|
||||
const teamCreditLink = (doc) =>
|
||||
`${config.womsBaseUrl}/customers/${encodeURIComponent(doc.customerId)}?tab=gutschriften&antrag=${encodeURIComponent(doc.$id)}`
|
||||
|
||||
// ---------------------------------------------------------------------------
|
||||
// Kunde: Antrag stellen, Rueckfrage beantworten
|
||||
// ---------------------------------------------------------------------------
|
||||
@@ -457,7 +461,7 @@ export async function createTakeoverRequest({ customer, input, uploads, consentI
|
||||
email: input.email,
|
||||
...summary,
|
||||
nachricht: input.message,
|
||||
admin_link: `${config.publicBaseUrl}/admin.html?gutschrift=${encodeURIComponent(doc.$id)}`,
|
||||
admin_link: teamCreditLink(doc),
|
||||
},
|
||||
blocks: { nachricht: Boolean(input.message) },
|
||||
})
|
||||
@@ -486,7 +490,7 @@ export async function answerQuestion({ customer, doc, message, uploads }) {
|
||||
antrag_nr: shortRef(doc.$id),
|
||||
antwort: text || '(ohne Text)',
|
||||
neue_nachweise: added.map((f) => f.name).join(', '),
|
||||
admin_link: `${config.publicBaseUrl}/admin.html?gutschrift=${encodeURIComponent(doc.$id)}`,
|
||||
admin_link: teamCreditLink(doc),
|
||||
},
|
||||
blocks: { neue_nachweise: added.length > 0 },
|
||||
})
|
||||
|
||||
@@ -51,11 +51,8 @@ test('Admin-Panel und alte Admin-Schnittstellen sind weg', () => {
|
||||
})
|
||||
|
||||
test('keine Verweise mehr auf admin.html, kalkulation.html oder /api/portal-admin in server/ und public/', () => {
|
||||
// Mail-Vorlagen und ihre Links stellt Task 3 um (eigener Test in mailTemplates.test.js)
|
||||
const skip = [path.join(root, 'server/mail-templates/'), path.join(root, 'server/services/takeoverCredits.js')]
|
||||
const hits = []
|
||||
for (const file of [...filesUnder(path.join(root, 'server')), ...filesUnder(path.join(root, 'public'))]) {
|
||||
if (skip.some((s) => file.startsWith(s))) continue
|
||||
readFileSync(file, 'utf8').split('\n').forEach((line, i) => {
|
||||
if (/admin\.html|kalkulation\.html|\/api\/portal-admin/.test(line)) hits.push(`${path.relative(root, file)}:${i + 1}`)
|
||||
})
|
||||
|
||||
@@ -498,3 +498,28 @@ test('T07: Hinweis auf nicht genutzte Arbeitszeit nur im Block wartung', () => {
|
||||
assert.match(h.text, /Gebuchter Zusatzspeicher endet mit dem Abo\./)
|
||||
assert.doesNotMatch(h.text, /Arbeitszeit|Stundenkontingent|Restguthaben/)
|
||||
})
|
||||
|
||||
// Etappe 4: das Admin-Panel ist abgeschaltet, Team-Mails fuehren ins Ticketsystem
|
||||
const TEAM_FOOTER = ['T01', 'T02', 'T03', 'T04', 'T05', 'T06', 'T07', 'T08', 'T09', 'T10', 'T11', 'T12', 'T13', 'T14', 'T16']
|
||||
|
||||
test('keine Vorlage verlinkt admin.html oder nennt den Admin-Bereich', () => {
|
||||
for (const id of EXPECTED) {
|
||||
const source = readFileSync(new URL(loadTemplate(id).file, DIR), 'utf8')
|
||||
assert.ok(!source.includes('admin.html'), `${id}: admin.html`)
|
||||
assert.ok(!source.includes('Admin-Bereich'), `${id}: Admin-Bereich`)
|
||||
}
|
||||
})
|
||||
|
||||
test('Fusszeile der Team-Mails: Ticketsystem', () => {
|
||||
for (const id of TEAM_FOOTER) {
|
||||
const tpl = loadTemplate(id)
|
||||
const mail = renderMail(id, sampleValues(tpl), allBlocks(tpl, true))
|
||||
assert.match(mail.html, /Automatische Benachrichtigung aus dem WEBklar Kundenportal · <a class="mut" href="https:\/\/ticket\.webklar\.com\/customers"[^>]*>Ticketsystem<\/a>/, id)
|
||||
}
|
||||
})
|
||||
|
||||
test('T01: Knopf antwortet im Ticketsystem beim Kunden (team_link)', () => {
|
||||
const mail = renderMail('T01', { kunde_name: 'Berta', nachricht: 'Hallo', team_link: 'https://ticket.webklar.com/customers/chat?kunde=c1' })
|
||||
assert.deepEqual(mail.problems, [])
|
||||
assert.match(mail.html, /<a href="https:\/\/ticket\.webklar\.com\/customers\/chat\?kunde=c1"[^>]*>Im Ticketsystem antworten →<\/a>/)
|
||||
})
|
||||
@@ -0,0 +1,73 @@
|
||||
import { test, after, beforeEach } from 'node:test'
|
||||
import assert from 'node:assert/strict'
|
||||
import os from 'node:os'
|
||||
import path from 'node:path'
|
||||
import { mkdtempSync } from 'node:fs'
|
||||
import { startAppwriteMock } from './support/appwriteMock.js'
|
||||
import { startFakeStripe } from './support/fakeStripe.js'
|
||||
import { useTestEnv } from './support/testEnv.js'
|
||||
import { schemaKeys } from './support/schema.js'
|
||||
import { mailSink } from './support/mailSink.js'
|
||||
|
||||
// Etappe 4: Team-Mails oeffnen das Ticketsystem (Chat beim Kunden, Antrag im Kunden-Reiter Gutschriften)
|
||||
process.env.TAKEOVER_UPLOAD_DIR = mkdtempSync(path.join(os.tmpdir(), 'team-mail-links-'))
|
||||
process.env.CHAT_NOTIFY_EMAILS = 'team@webklar.invalid'
|
||||
const aw = await startAppwriteMock({
|
||||
schema: { subscriptions: schemaKeys('subscriptions'), takeoverCredits: schemaKeys('takeoverCredits') },
|
||||
})
|
||||
const st = await startFakeStripe()
|
||||
useTestEnv({ appwriteUrl: aw.url, stripeUrl: st.url })
|
||||
const { seedFixtures, hostingDoc, customers } = await import('./support/fixtures.js')
|
||||
const { setMailTransportForTests, sendChatNotification } = await import('../server/services/mailer.js')
|
||||
const { createTakeoverRequest, answerQuestion } = await import('../server/services/takeoverCredits.js')
|
||||
after(() => {
|
||||
setMailTransportForTests(null)
|
||||
return Promise.all([aw.close(), st.close()])
|
||||
})
|
||||
|
||||
seedFixtures(aw)
|
||||
aw.seed('subscriptions', hostingDoc)
|
||||
let sink
|
||||
beforeEach(() => {
|
||||
sink = mailSink()
|
||||
setMailTransportForTests(sink)
|
||||
})
|
||||
|
||||
const teamMail = (subject) => sink.sent.find((m) => m.to.some((t) => t.address === 'team@webklar.invalid') && subject.test(m.subject))
|
||||
const input = {
|
||||
email: 'k@example.invalid',
|
||||
services: ['hosting'],
|
||||
provider: 'Altanbieter',
|
||||
domain: '',
|
||||
invoiceAmountCents: 12000,
|
||||
billingMonths: 12,
|
||||
paidUntil: '2027-01-31',
|
||||
message: '',
|
||||
}
|
||||
|
||||
test('T01 antwortet im Ticketsystem beim Kunden', async () => {
|
||||
const res = await sendChatNotification({ $id: 'c1', name: 'Berta' }, 'Hallo')
|
||||
assert.deepEqual(res, { sent: true })
|
||||
const mail = teamMail(/Neue Portalnachricht von Berta/)
|
||||
assert.ok(mail)
|
||||
assert.match(mail.html, /href="https:\/\/ticket\.webklar\.com\/customers\/chat\?kunde=c1"[^>]*>Im Ticketsystem antworten →<\/a>/)
|
||||
assert.match(mail.html, /href="https:\/\/ticket\.webklar\.com\/customers"[^>]*>Ticketsystem<\/a>/)
|
||||
assert.doesNotMatch(mail.html, /admin\.html|Admin-Bereich/)
|
||||
})
|
||||
|
||||
test('T10/T11 oeffnen den Antrag im Kunden-Reiter Gutschriften', async () => {
|
||||
const doc = await createTakeoverRequest({ customer: customers.c1, input, uploads: [], consentIp: '127.0.0.1' })
|
||||
const link = `https://ticket.webklar.com/customers/c1?tab=gutschriften&antrag=${doc.$id}`
|
||||
const t10 = teamMail(/Übernahmegutschrift/)
|
||||
assert.ok(t10, sink.sent.map((m) => m.subject).join(' | '))
|
||||
assert.ok(t10.html.includes(`href="${link}"`), 'T10-Link')
|
||||
assert.doesNotMatch(t10.html, /admin\.html|Admin-Bereich/)
|
||||
|
||||
aw.seed('takeoverCredits', { ...aw.docs('takeoverCredits').get(doc.$id), status: 'rueckfrage' })
|
||||
sink.sent.length = 0
|
||||
await answerQuestion({ customer: customers.c1, doc: aw.docs('takeoverCredits').get(doc.$id), message: 'Hier die Antwort', uploads: [] })
|
||||
const t11 = sink.sent.find((m) => m.to.some((t) => t.address === 'team@webklar.invalid'))
|
||||
assert.ok(t11)
|
||||
assert.ok(t11.html.includes(`href="${link}"`), 'T11-Link')
|
||||
assert.doesNotMatch(t11.html, /admin\.html|Admin-Bereich/)
|
||||
})
|
||||
Reference in new issue
Block a user