Team-Mails: Links ins Ticketsystem statt Admin-Bereich

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

server/services/mailer.js

@@ -62,7 +62,12 @@ export async function sendChatNotification(customer, text) {
 
     const mail = render({
       template: 'T01',
-      values: { kunde_name: customer.name || customer.email || 'Kunde', nachricht: text },
+      values: {
+        kunde_name: customer.name || customer.email || 'Kunde',
+        nachricht: text,
+        // Knopf "Im Ticketsystem antworten": Messenger mit dem Gespraech dieses Kunden
+        team_link: `${config.womsBaseUrl}/customers/chat?kunde=${encodeURIComponent(customer.$id)}`,
+      },
     })
     await mailer.sendMail({
       from: `"${TEAM_SENDER}" <${config.smtp.from}>`,

server/services/takeoverCredits.js

@@ -383,6 +383,10 @@ export function customerView(doc) {
   }
 }
 
+/** Antrag im Ticketsystem: Kunden-Reiter "Gutschriften" mit geoeffnetem Antrag (Team-Mails T10, T11). */
+const teamCreditLink = (doc) =>
+  `${config.womsBaseUrl}/customers/${encodeURIComponent(doc.customerId)}?tab=gutschriften&antrag=${encodeURIComponent(doc.$id)}`
+
 // ---------------------------------------------------------------------------
 // Kunde: Antrag stellen, Rueckfrage beantworten
 // ---------------------------------------------------------------------------
@@ -457,7 +461,7 @@ export async function createTakeoverRequest({ customer, input, uploads, consentI
       email: input.email,
       ...summary,
       nachricht: input.message,
-      admin_link: `${config.publicBaseUrl}/admin.html?gutschrift=${encodeURIComponent(doc.$id)}`,
+      admin_link: teamCreditLink(doc),
     },
     blocks: { nachricht: Boolean(input.message) },
   })
@@ -486,7 +490,7 @@ export async function answerQuestion({ customer, doc, message, uploads }) {
       antrag_nr: shortRef(doc.$id),
       antwort: text || '(ohne Text)',
       neue_nachweise: added.map((f) => f.name).join(', '),
-      admin_link: `${config.publicBaseUrl}/admin.html?gutschrift=${encodeURIComponent(doc.$id)}`,
+      admin_link: teamCreditLink(doc),
     },
     blocks: { neue_nachweise: added.length > 0 },
   })